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  Posted in: Atelier
• March 26, 2016 at 6:40 pm #257976
  mm9488

  Member

  Post count: 40

  Hello,

  This is currently happening on multiple sites but the one i mentioned above is a good starting point.

  We are getting this message in the options panel. We can also not load swift page builder.

  Redux Framework Warning
  select2-css CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..
  Redux Framework Warning
  select2-js CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..
  Redux Framework Warning
  ace-editor-js CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..

  Thank you.

  March 28, 2016 at 11:13 am #258118
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Try to install the Redux Framework plugin from the WordPress repository.
  https://wordpress.org/plugins/redux-framework/

  It was suppose to appear this plugin in the required plugins Appearance-> Install plugins, but that isn’t happening and we are fixing that situation.

  Hope it helps.

  -Rui

  June 6, 2016 at 5:43 pm #272758
  coridec

  Member

  Post count: 46

  This reply has been marked as private.
  June 6, 2016 at 5:45 pm #272760
  coridec

  Member

  Post count: 46

  It’s a clean installation.

  June 6, 2016 at 6:25 pm #272765
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Your theme is very dated. The latest is version 2.2.1, please update to this: https://www.dropbox.com/s/jbjrpcp4i6p94in/atelier.zip?dl=0.

  Full details on how to manually update: http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/.

  Please also update the Swift Framework to version to 2.2.6: https://www.dropbox.com/s/twevs6i8nxtuikr/swift-framework.zip?dl=0.

  Thanks.

  June 6, 2016 at 7:08 pm #272772
  coridec

  Member

  Post count: 46

  This reply has been marked as private.
  June 7, 2016 at 9:19 am #272857
  coridec

  Member

  Post count: 46

  This reply has been marked as private.
  June 7, 2016 at 10:12 am #272885
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  hi,

  It could have been a temporary issue in the connection to those external resources or something in the other server is blocking that access that loads some resources from the ReduxFramework that we use in the theme options.

  -Rui

  June 7, 2016 at 10:24 am #272888
  coridec

  Member

  Post count: 46

  This reply has been marked as private.
  June 7, 2016 at 12:58 pm #272953
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  You need to remove the security setting that stopping the external that would affect any js or css file that is loaded remotely like jQuery, and other common scripts.

  You can add some exceptions to those specific urls.

  -Rui

  June 7, 2016 at 1:10 pm #272957
  coridec

  Member

  Post count: 46

  This reply has been marked as private.
  June 7, 2016 at 1:13 pm #272958
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Those errors you sent me in the screenshot mean that the necessary files to run the custom css field aren’t being loaded.
  Ask your hosting support why they are being refused and to allow them to load properly.

  -Rui

  June 7, 2016 at 1:57 pm #272966
  coridec

  Member

  Post count: 46

  Hello Rui,

  Sorry to insist, but can you give me a hint of what i should tell my hosting so the contact is effective?

  Regards and thanks,

  Corina

  June 7, 2016 at 4:42 pm #272991
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi Corina,

  I don’t know how to say it differently or more precise since I don’t know what is causing it.
  Can you just provide me admin access to see if there is any specific error message in the javascript console?

  Use the private reply.

  -rui

  June 9, 2016 at 3:27 pm #273541
  coridec

  Member

  Post count: 46

  This reply has been marked as private.
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  Posted in: Atelier