ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Dante
• March 4, 2016 at 7:52 pm #253685
  stoneslade

  Member

  Post count: 33

  For some reason the logo isn’t visible on Safari

  March 7, 2016 at 11:38 am #253878
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Please update the theme to 3.2.4

  – Kyle

  March 7, 2016 at 7:44 pm #253998
  stoneslade

  Member

  Post count: 33

  OK… I’ve done this and it did not fix the problem. Is it possible to get some support for this issue?

  March 9, 2016 at 12:40 pm #254369
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Have you set your logo height in the theme options?

  – Kyle

  March 17, 2016 at 8:29 pm #256188
  stoneslade

  Member

  Post count: 33

  I have the logo width set to 500. After your last reply I added the height (97).. but that made the logo not visible on any browser. I just resized the logo file to 500×97 and that didn’t help.. still not visible on Safari. I currently have the logo at the 500×97 size with nothing in the height options. It shows on all browsers except Safari, I can enter a width but entering a height makes the logo disappear on all browsers.

  I included a log in when I submitted this issue 13 days ago on March 4th. Can someone please provide some actual support? This is the only issue keeping us from launching this site.

  March 18, 2016 at 4:36 pm #256401
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Those login details do not work, please update theme.

  Thanks.

  March 22, 2016 at 3:18 pm #257146
  stoneslade

  Member

  Post count: 33

  This reply has been marked as private.
  March 22, 2016 at 3:19 pm #257147
  stoneslade

  Member

  Post count: 33

  This reply has been marked as private.
  March 24, 2016 at 10:57 am #257573
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Please add this snippet to Theme Options => Custom CSS

  @media screen and (min-color-index:0) 
  and(-webkit-min-device-pixel-ratio:0) { @media
  {
  #logo img {
  width: 500px;
  height: auto;
  max-height: 197px;
  padding-bottom: 0;
  }}

  Re-test in Safari.

  Thanks.

  March 28, 2016 at 11:47 pm #258303
  stoneslade

  Member

  Post count: 33

  That did it… thank you

  March 29, 2016 at 8:14 am #258342
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Great, thanks David

  – Kyle

• Back to forum

  Posted in: Dante