New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Inserted Gallery with no pictures in lightbox.

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Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Pinpoint
  • April 21, 2013 at 2:58 pm #2337
    borams
    Member
    Post count: 5

    Thank you for the great theme.

    I am adding gallery to a post using ‘add media’ button right above the text editor. Gallery was added to the posts but the lightbox didn’t show the pictures in them. Just opaque background with x button on top right corner.

    Am I doing something wrong?

    here is the link: http://calgarykb.ca/churchopeTest/test

    April 21, 2013 at 5:53 pm #2353
    ritchmedia
    Member
    Post count: 66

    I also have experienced this problem today as was just going to post the same question.

    April 22, 2013 at 7:56 pm #2480
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Hi,

    Your gallery items are linking to their attachment page. You need to edit the gallery and set them to link to the media file, that’s the only way a lightbox will work.

    Regards,

    ————————————————————————————————————

    Cosmin
    Support Assistant

    April 22, 2013 at 8:15 pm #2492
    borams
    Member
    Post count: 5

    Hi,

    Thank you for the reply. But could you explain how to link them to media file?

    I have tried these  and both gave me the same result. No image in the light box.

    I. Add Media -> Create Gallery -> Select Images -> Create a new gallery (button on the right bottom) -> Gallery Settings Links to ‘Media File’ -> Insert gallery

    II. Add Media -> Create Gallery -> Select Images -> Create a new gallery (button on the right bottom) -> Gallery Settings Links to ‘Attachment Page’ -> Insert gallery

     

    April 22, 2013 at 8:18 pm #2495
    Cosmin – SUPPORT
    Member
    Post count: 3851

    It should be 1)

    Try doing that, update the page and let me know so I can check.

    Regards,

    ————————————————————————————————————

    Cosmin
    Support Assistant

    April 22, 2013 at 8:22 pm #2497
    borams
    Member
    Post count: 5

    I have tried that and it’s not working.

    I updated the page and you can check.. But  it looks like still linking to attachments files even though I used 1 method.

    April 22, 2013 at 8:25 pm #2499
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Privately reply with your WP admin login and I’ll personally have a look.

    Regards,

    ————————————————————————————————————

    Cosmin
    Support Assistant

    April 22, 2013 at 8:29 pm #2504
    ritchmedia
    Member
    Post count: 66

    Same problem for me. I can’t event get lightbox to work for single images either, and yes, they are Link to Media File

     

    (borams sorry for hijacking your thread)

    April 22, 2013 at 8:41 pm #2516
    borams
    Member
    Post count: 5

    I think it’s a bug or maybe just my site. It will set as attachment even though I set as media file on initial creation. But if I edit the gallery setting to “attachment file” and save and change back to “media file” and save using edit icon in the gallery. It will show the image in the lightbox.

    It will solve the problem for me. If it’s a bug in the theme, it would be nice to get it fixed in next update.


    @ritchmedia     no problem. Try the above method, it may solve your problem too.


    @Cosmin     I will privately reply for my login, so you can take a look.

    Is there a way to customize the lightbox? I want to add at least the next and previous icon on the lightbox.

    April 22, 2013 at 8:42 pm #2518
    borams
    Member
    Post count: 5
    This reply has been marked as private.
    April 22, 2013 at 8:56 pm #2527
    ritchmedia
    Member
    Post count: 66

    @borams Yes, that seems to work. It’s not right though – there must be a bug somewhere

    April 23, 2013 at 8:52 am #2598
    KaveshanChetty
    Member
    Post count: 11

    I replaced the existing code with this

    “[gallery itemtag="div" link="file" columns="4"]”

    That worked for me however users cant move to the next image

    April 23, 2013 at 7:58 pm #2660
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Hey guys,

    Try using the shortcode as it’s written just above. The theme doesn’t alter anything with regards to the WordPress default gallery, but maybe when you set it to link to the media file, it doesn’t update properly.

    Regards,

    ————————————————————————————————————

    Cosmin
    Support Assistant

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