New Landing › How can we help? › Atelier › sf_product_short_description does not update

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    Posted in: Atelier
  • November 16, 2015 at 10:28 pm #229196
    Klarity
    Member
    Post count: 183

    Hi,

    I might be being stupid but i can not get the short product description to update?
    If you take a look at the short product description it differs from what is shown in the custom field sf_product_short_description.
    I can not get either to update?

    what am i doing wrong?

    Cheers
    Pete

    November 17, 2015 at 8:25 am #229235
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You can do it easily. Just go to product edit page -> Custom Field -> sf_product_short_description -> Change this value and update it.
    Thanks
    Mohammad

    November 17, 2015 at 8:48 am #229243
    Klarity
    Member
    Post count: 183
    This reply has been marked as private.
    November 17, 2015 at 9:27 am #229258
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please update like attachment. I have marked the screenshot attachment.

    Thanks
    Mohammad

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    November 17, 2015 at 10:01 am #229264
    Klarity
    Member
    Post count: 183

    Have you tried this on the page link I sent?

    I know this is how you update. But while it initially looks like it worked when you save the overall page update it removes the extra text I added.

    Please confirm that this is the same for you?

    Best

    November 17, 2015 at 10:23 am #229273
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    First update this text only after that update the whole page.
    Thanks
    Mohammad

    November 17, 2015 at 11:06 am #229280
    Klarity
    Member
    Post count: 183

    I’ve done this too?
    Have you tried it yourself?
    Does it work for you?

    November 17, 2015 at 3:36 pm #229387
    Klarity
    Member
    Post count: 183

    Hey, any ideas guys?

    November 18, 2015 at 2:30 pm #229637
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate all plugins except woocommerce and SwiftFramework and check for issue.
    Thanks
    Mohammad

    November 19, 2015 at 10:03 am #229831
    Klarity
    Member
    Post count: 183

    Hi,

    OK thanks for your help so far, I’ve now tried this and the problem still exists?

    Did you login and see the problem yourself?

    Pete

    November 19, 2015 at 11:44 am #229872
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have forward it to my colleague so he will check it now. Let us wait for his reply.
    Thanks
    Mohammad

    November 19, 2015 at 12:06 pm #229884
    Klarity
    Member
    Post count: 183

    Thanks Mohammad

    November 19, 2015 at 12:33 pm #229889
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its ok.
    Mohammad

    November 20, 2015 at 12:29 pm #230195
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have just tested this and everything is working as normal. I wanted to just check, you are adding text to this field and not anywhere else:

    Meta Options => Product Meta => Product Description => Product Short Description

    Love your furniture also btw, I have bookmarked the shop. The oak coffee table is awesome.

    Thanks,
    David.

    November 20, 2015 at 5:35 pm #230339
    Klarity
    Member
    Post count: 183
    This reply has been marked as private.
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