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  Posted in: Neighborhood
• September 19, 2013 at 4:15 pm #22904
  ksprague

  Member

  Post count: 21

  Let’s say I’ve added a product to my cart, and I am now checking out. I am now on the Billing & Shipping page, and I enter all necessary information *except* a ZIP Code. If I now click Proceed with purchase, I am taken to the Review & Payment page. Only after I have entered my credit card info and clicked the Place order button do I see an error message about the missing ZIP. Now I have to go back a page, enter the ZIP, and proceed. This seems non-intuitive, especially for less tech-savvy customers.

  Is there any way to prevent the customer from proceeding to the next step if a required field is empty?

  September 19, 2013 at 5:13 pm #22925
  ad

  Member

  Post count: 56

  Yes actually even I was wondering the same.

  September 23, 2013 at 9:13 am #23340
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi guys,

  I see what you’re saying, but I’m not sure if that’s something we control or WooCommerce, so I will forward this to the developer directly for some insights 🙂

  Cheers

  September 23, 2013 at 10:08 am #23376
  rene.appeldoorn

  Member

  Post count: 43

  Check this

  September 26, 2013 at 12:16 pm #23837
  Melanie – SUPPORT

  Member

  Post count: 11032

  Who and what for? Thanks for elaborating

  September 26, 2013 at 12:23 pm #23847
  rene.appeldoorn

  Member

  Post count: 43

  Well Melanie, because the topic I’m referring to, is about the same thing. And Ed wrote:

  “This is actually standard WooCommerce functionality, we don’t change how the form works. We will add this to the wishlist for possible improvement.”

  September 26, 2013 at 12:38 pm #23864
  ksprague

  Member

  Post count: 21

  I disagree with Swift’s assertion that this is standard WooCommerce functionality. We have several WooCommerce sites, and only the one using the Neighborhood theme has this issue. I think because on a standard WC installation, the checkout info is all on a single page. The Neighborhood theme appears to override the standard WC templates.

  September 26, 2013 at 9:37 pm #24011
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Going to close this and keep everything in the following thread – http://support.swiftideas.net/forums/topic/create-user-account-at-checkout-not-user-friendly-at-all

  We’re going to try and get this sorted for the next update.

  – Ed

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  Posted in: Neighborhood