New Landing › How can we help? › Atelier › Switching from free theme to paid version

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    Posted in: Atelier
  • November 7, 2015 at 9:09 am #226828
    xcv1001
    Member
    Post count: 101

    Hi,
    To test the Atelier theme I downloaded it from a free website. Now that I have paid and downloaded from Themeforest when I switch to Atelier all pages goes blank. Even when I switch to Dante all pages are still blank. Please help ASAP. This is a business website.

    Thank You

    November 7, 2015 at 10:18 am #226833
    xcv1001
    Member
    Post count: 101
    This reply has been marked as private.
    November 8, 2015 at 9:34 pm #226897
    westcoastsurf
    Member
    Post count: 210

    You should never ever ever download these templates from “Free sites”. Besides it being stealing, 99% of the time they have added malicious code to give hackers full use of your web hosting. Delete everything including databases, check your other directories to see if any other malicious code was added.

    Install from scratch, wordpress and the paid for theme.

    http://www.wpbeginner.com/plugins/how-to-scan-your-wordpress-site-for-potentially-malicious-code/
    http://www.wpstuffs.com/detect-malicious-code-wordpress-themes-plugins/
    http://www.shoutmeloud.com/5-wordpress-security-plugin-check-hacked-wordpress-blog.html

    etc. google for more info.

    November 9, 2015 at 8:18 am #226923
    xcv1001
    Member
    Post count: 101
    This reply has been marked as private.
    November 9, 2015 at 12:00 pm #226968
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Try to disable all plugins and activate the Atelier theme to see what happens.

    It could be memory issues also. Try to adjust/add you WordPress memory settings inside the wp-config.php file
    Change your WordPress memory to 128M or a maximum 256M.

    Also check the official documentation from WordPress in the link below.
    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    -Rui

    November 13, 2015 at 8:17 am #228474
    xcv1001
    Member
    Post count: 101

    I have tried that my friend, The page is blank.
    Can you please check whats going on?

    What bout manually downloading swiftframe plugin work?

    November 13, 2015 at 11:13 am #228514
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The Swift Framework seems to be fine. Try to upload again the theme files of the latest Atelier, probably something went wrong.

    -Rui

    December 2, 2015 at 1:56 pm #232692
    xcv1001
    Member
    Post count: 101

    NOTHING MAN, SO TIRED WHAT IS GOING ON.
    I DELETED EVERYTHING AND REINSTALL THE THEME

    December 2, 2015 at 1:56 pm #232693
    xcv1001
    Member
    Post count: 101

    None of your themes are working even DANTE is not working!

    December 2, 2015 at 2:05 pm #232697
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I can assure you our themes are indeed working, they power thousands of users.

    If you encounter an issue, please report back the error your get, any related error messages and also any screenshots of the issue.

    Make sure when you are overwriting the “nulled” theme version you are not actually merging files. You need to delete all old theme files and upload the new files overwriting everything that was in the “nulled” version.

    Thanks.

    December 2, 2015 at 3:24 pm #232727
    xcv1001
    Member
    Post count: 101

    I have deleted all files from within WordPress then installed the new theme. Even I deleted the DANTE theme.
    Problem started after the previous update.

    Attachments:
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    December 2, 2015 at 3:34 pm #232732
    David Martin – Support
    Moderator
    Post count: 20834

    Please add your FTP details.

    Thanks.

    December 2, 2015 at 4:12 pm #232750
    xcv1001
    Member
    Post count: 101
    This reply has been marked as private.
    December 2, 2015 at 4:38 pm #232762
    David Martin – Support
    Moderator
    Post count: 20834

    Please check those details, I get a blank folder structure. See screenshot.

    – David.

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    December 11, 2015 at 5:42 am #234776
    xcv1001
    Member
    Post count: 101
    This reply has been marked as private.
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