New Landing › How can we help? › Cardinal › Galleries – preview not working

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posted in: Cardinal
  • October 1, 2015 at 10:37 pm #217945
    Tekguild
    Member
    Post count: 171

    I’m having a little issue where we don’t see any photos after creating a new Gallery, uploading photos and hitting the ‘Preview’ button. The Gallery was saved in Draft mode, if that matters.

    I previously provided admin access to you for this site – I didn’t this time as I don’t have the info handy, but I can if you need me to.

    Previewing a published Gallery works fine.

    October 2, 2015 at 12:19 pm #218096
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us the url of that page?
    If you can also provide us the credentials will be great.

    Thanks

    -Rui

    October 2, 2015 at 3:41 pm #218167
    Tekguild
    Member
    Post count: 171
    This reply has been marked as private.
    October 5, 2015 at 2:10 pm #218465
    David Martin – Support
    Moderator
    Post count: 20834

    Can you check those login details, they are not working?
    – David.

    October 6, 2015 at 2:16 am #218662
    Tekguild
    Member
    Post count: 171
    This reply has been marked as private.
    October 6, 2015 at 12:12 pm #218776
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Everything look perfect at this page http://www.avidblogs.com/?galleries=avid-customer-events. Pleas check after clear the cache of browser.
    Thanks
    Mohammad

    October 6, 2015 at 6:29 pm #218911
    Tekguild
    Member
    Post count: 171

    How can I say this nicely – please re-read what I wrote originally.

    I’ll summarize: We can’t preview galleries when the gallery is in Draft mode.

    The one you viewed is already published because, hey, it took some time to get you into the site. We had to publish the one I was originally referring to, but the same issue is still present.

    Create a gallery, then hit preview. Result: no photos are visible. Save it as a Draft, then hit preview – again, no photos.

    If you publish it, you can then see the photos.

    So, we’re wondering what’s going on with previewing photos for galleries that are not published.

    You help is appreciated.

    October 7, 2015 at 5:29 pm #219202
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I can replicate this also, let me report this back to the team for investigation and update.

    – David

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