New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Shop Products Carousel not working on Mobile

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Neighborhood
  • September 1, 2013 at 12:05 pm #19298
    theartdept
    Member
    Post count: 11

    Hi, the shop products carousel seems to be not working on my iPhone 5. Both Chrome and Safari freeze when I scroll down the page as soon as I get to the carousel. I tried deleting the second line from my wp-includes/js/jquery.js file as instructed on another post, but made no difference.
    Also, the header logo isn’t showing on mobile either.
    http://humantested.com.au

    September 3, 2013 at 4:25 pm #19626
    Melanie – SUPPORT
    Member
    Post count: 11032

    I will forward this to the developer as I don’t have this device ready.

    September 3, 2013 at 5:46 pm #19668
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Please try this theme version (attached).

    – Ed

    January 18, 2015 at 11:16 pm #142236
    classicdubliner
    Member
    Post count: 28

    Hi there

    I’m also getting this happening to me.

    The page freezes and when it eventually comes back the carousel doesn’t show up.

    I’m using the portfolio carousels on Neighborhood.

    January 19, 2015 at 1:02 pm #142383
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Are you using the latest version of the theme? If so please provide a link so I can look into this

    – Kyle

    January 19, 2015 at 10:24 pm #142537
    classicdubliner
    Member
    Post count: 28

    Hi Kyle

    Thanks for the response.

    I’ve update the theme two weeks ago and am using the most recent version.

    storquestudios.co.uk

    January 20, 2015 at 12:21 am #142555
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    To me they are working fine in Chrome on Windows 7.
    Did you cleared the browser cache after the last theme update? If not please try it.

    -Rui

    January 31, 2015 at 9:50 pm #146020
    classicdubliner
    Member
    Post count: 28

    Hi Rui

    Thanks for the response.

    I’ve cleared cache, history and everything on my browser on my mobile phone and still get no carousel showing.

    Only happening on my mobile.

    Thanks

    February 2, 2015 at 10:28 pm #146521
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    We already release another update.
    Can you try to update, clear the cache and try again.

    If it doesn’t work for you please provide admin access using the private reply option.

    -Rui

    July 2, 2015 at 12:05 am #190827
    foxhounds
    Member
    Post count: 51

    Hi all,

    Sorry for pushing this old tread, but the same problem occurres on my installation. The product carousel is not clickable on iPhone. But it perfectly works on desktop. Using the iPhone 6 the shop images in the carousel function cannot be clicked. You can try yourself by scrolling down on the home page until “beliebteste ORNOS” where the images are displayed very well but cannot be clicked anyway.

    Of course I am running the newest theme version. Please have a look with your iPhone on http://www.orno-design.de

    Thanks and have a great day!
    Hubertus

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    July 2, 2015 at 3:01 pm #191125
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems an issue with the swipe event. can you provide ftp access so can get a workaround?

    -Rui

    July 2, 2015 at 3:06 pm #191130
    foxhounds
    Member
    Post count: 51
    This reply has been marked as private.
    July 3, 2015 at 4:30 pm #191596
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I had to disable the Swipe effect so the links can work because it’s not working properly.

    Will need admin access to enable the nav indicators and to apply a custom css so you use the arrows in mobile to navigate in the mobile.

    -Rui

    July 3, 2015 at 5:16 pm #191616
    foxhounds
    Member
    Post count: 51
    This reply has been marked as private.
    July 3, 2015 at 5:52 pm #191629
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I’m seeing that is working in the desktop when you resize the browser but in my android the arrows aren’t showing.

    can you check if it’s working on your mobile, clear the cache.
    Thanks

    -Rui

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    Posted in: Neighborhood
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