New Landing › How can we help? › Atelier › Website still loading slow

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    Posted in: Atelier
  • May 13, 2015 at 2:50 am #174295
    mysticrelics
    Member
    Post count: 15

    hi there, recently bought atelier because I thought it was an amazing theme.

    Turns out it is an amazing theme, however I do not have the most experience in what every “code” word means like different pages that refer to whatever it is on the live website. I like how on the demo page of atelier they have the products on the first page and have it so you keep scrolling down and there more and more, what setting is that? or what did they do to create that?

    But anyways my main problem is why is my website running so slow… loads slow on desktops and mobile, please help!

    May 13, 2015 at 3:06 am #174296
    mysticrelics
    Member
    Post count: 15

    also, when you view mobile on the blog page, the sidebar and blog pages are all mixed together?

    May 13, 2015 at 3:14 am #174297
    mysticrelics
    Member
    Post count: 15

    and how do I change the way the blog page displays my posts? and how on mobile do I take the date off the products

    May 13, 2015 at 3:16 am #174298
    mysticrelics
    Member
    Post count: 15

    and the categories how do i take that out of display

    May 13, 2015 at 6:51 am #174314
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please slow down, if you have other questions, please open separate topics.

    About page speed, what hosting are you with?

    – Kyle

    May 13, 2015 at 7:17 am #174333
    mysticrelics
    Member
    Post count: 15

    sorry!

    I’m using Go Daddy “managed wordpress”

    May 13, 2015 at 7:26 am #174335
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You will need to address this problem with your hosthing company, if you look here: http://tools.pingdom.com/fpt/#!/dFHOfh/http://www.mysticrelics.co/

    There’s a 10 second delay and then the www. is removed, then another 10 second delay before any content actually begins to load

    – Kyle

    May 13, 2015 at 7:46 am #174346
    mysticrelics
    Member
    Post count: 15

    Oh wow, so this is a problem with the hosting providers?

    will give them a call.

    May 13, 2015 at 7:56 am #174351
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes

    no problem

    May 13, 2015 at 8:45 am #174372
    mysticrelics
    Member
    Post count: 15

    Called them, said the server was responding in 2.5 seconds, she said that the theme was, and the plugins associated with it are slowing down the website.

    May 13, 2015 at 9:17 am #174391
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @mysticrelics

    I’m sorry to say that that isn’t true from them. The results are clear on that test link that Kyle showed above.

    It seems half the issue is occurring with your site redirecting from http://www.mysticrelics.co/ to http://mysticrelics.co/ – that alone is something you should ask them about. I’d be interested in seeing what they say when you show them that pingdom test URL.

    – Ed

    May 13, 2015 at 9:28 am #174396
    mysticrelics
    Member
    Post count: 15

    I will call them back and see what they say, thanks!

    Are there any plugins you see i have downloaded you think I can delete? It shows theres an error with the rev plugin i got when i downloaded atelier

    May 13, 2015 at 9:31 am #174400
    mysticrelics
    Member
    Post count: 15

    so what exactly should I point out to them?

    May 13, 2015 at 5:39 pm #174687
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Will forward it to Ed, so he can advise you.
    -Rui

    May 13, 2015 at 10:38 pm #174725
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @mysticrelics

    If you communicate to them that there is a redirect happening from http://www.mysticrelics.co/ to http://mysticrelics.co/ – they should be able to assist in changing that so that the redirect doesn’t need to happen – that should speed up the initial wait quite a bit.

    Get that sorted then we can review after that.

    – Ed

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