New Landing › How can we help? › Atelier › Product Page images acting funky

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posted in: Atelier
  • April 30, 2015 at 4:33 am #170305
    GTS75
    Member
    Post count: 240

    Hey guys – I run a ecommerce clothing website and I think something is up with my product page images. I’ve set my featured image and added images to the product gallery. Once I’m viewing the variable product page and try to select a size, the main product image seems to quickly flip through the product thumbnail images until it gets back to the featured image. All products so far seem to do this. If you’d take a second to click on this link and try selecting different sizes you’ll see what I mean.

    Any idea what’s causing this?

    April 30, 2015 at 6:34 am #170327
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    That’s odd, never seen that before. Please can you provide me with a login so I can see how you have the product set up

    – Kyle

    April 30, 2015 at 2:14 pm #170538
    GTS75
    Member
    Post count: 240
    This reply has been marked as private.
    May 1, 2015 at 12:33 am #170674
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @GTS75

    This is because usually with variations, the main product image changes (colours for example). As of yet we’ve yet to find a way to do this only when the image actually changes. We’re still looking into it, and hoping to have a solution to only slide to the first slide when necessary soon.

    – Ed

    May 1, 2015 at 12:43 am #170680
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Just done a bit more digging, and I think WC may have added some hooks for this. Just implemented a change which should sort this for the next update.

    – Ed

    May 4, 2015 at 3:44 pm #171623
    GTS75
    Member
    Post count: 240

    Hey Ed – Thanks for looking into the issue. Do you know when the next update that solves the problem will be available? I’d like to launch my site but don’t want to until it’s fixed…it definitely provides a weird user experience while shopping.

    Thanks guys!

    May 4, 2015 at 3:54 pm #171629
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Guess it will be out in the next couple days. If you need it sooner let us know.

    -Rui

    May 6, 2015 at 1:41 pm #172418
    GTS75
    Member
    Post count: 240

    Just updated to the new theme version and I’m still experiencing the same product image issues. I’m able to set these up perfectly in the Neighborhood theme regardless of what kind of variations I’m using. How come it won’t work with Atelier?

    http://gtsclothingwholesale.com/product/perfect-fit-yoga-crops-pink/

    May 6, 2015 at 1:49 pm #172424
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    will forward it to Ed so he can reply you.
    Thanks

    -Rui

    May 6, 2015 at 2:10 pm #172441
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Try clearing your browser cache – just checked here and all looks to be functioning 100% for me!

    – Ed

    May 6, 2015 at 2:58 pm #172472
    GTS75
    Member
    Post count: 240

    Duh…

    Thank you!

    May 6, 2015 at 3:12 pm #172479
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Thanks Ed.
    -Rui

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