New Landing › How can we help? › Atelier › Removing product from cart while on checkout page = instant crash

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Atelier
  • April 29, 2015 at 7:40 am #169825
    Saskia
    Member
    Post count: 20

    Apologies if this has already been brought up.

    I’ve picked up a major bug which is causing the browser to crash. Tried it on dekstop, mobile and tablet, and it crashes on all devices. Basically, if you’re on the checkout page and you view your cart contents from the cart icon, try to remove a product from the cart overlay, the browser instantly locks up and crashes.

    April 29, 2015 at 11:55 am #170013
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Will forward this to the developer

    – Kyle

    April 29, 2015 at 2:31 pm #170122
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    can you provide us your site url and admin access so we can look at it further?
    Use the private reply

    Thanks

    -Rui

    April 30, 2015 at 7:15 am #170345
    Saskia
    Member
    Post count: 20

    Unfortunately I can’t give you access to the website as it’s behind a firewall and only accessible internally. I don’t think it’s a problem which is unique to my setup anyway because I’ve tried it on your live demo site and it also crashes when doing the same thing.

    April 30, 2015 at 7:23 am #170352
    Saskia
    Member
    Post count: 20

    In case it helps, here is a list of the plugins I have installed:

    Wordpress 4.2.1

    Breadcrumb NavXT v5.2.0
    Contact Form 7 v4.1.2
    Revolution Slider v4.6.9
    Swift Framework v1.03
    WooCommerce v2.3.8
    WooCommerce Offline Credit Card Processing v1.7.0
    WooCommerce Quickview v3.0.7
    WooCommerce Table Rate Shipping v3.6.1
    YITH WooCommerce Wishlist v2.0.6

    It’s a fairly fresh install and uses minimal plugins. Also, the account and checkout pages are using HTTPS.

    April 30, 2015 at 9:09 am #170399
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    In that case and focusing on the scenario that you said that is happening in our site demo, would it be possible for you to do a screencast video recording all the steps until it crashes.

    Clear your cache before doing this.
    Thanks

    -Rui

    May 1, 2015 at 2:09 am #170700
    Saskia
    Member
    Post count: 20

    I’ve attached a quick screencast recording which shows me removing some items from the cart with no problems, then I go to the checkout page and try to remove an item and it crashes. I’ve tested this in multiple browsers, and on various devices and it always crashes under the same situation.

    Attachments:
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    May 1, 2015 at 4:22 am #170703
    Saskia
    Member
    Post count: 20

    If I may offer a suggestion, the action of removing items from the cart at the checkout page shouldn’t really be allowed, so maybe a solution might be to disable the cart popup on the checkout page. That way, if you need to change or remove any items you’re forced to go back to the cart page.

    May 1, 2015 at 10:00 am #170766
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Thanks for the reply and the video. Last night I went ahead and manage to reproduce the error.

    He already got a solution for it. We still show the cart in the checkout page but if you try to remove a product we will redirect to the cart so the products can be managed again before checkout.

    We are sending a new update that already goes with this fix. Probably will be released today.

    thanks again for making the video.
    -Rui

    May 2, 2015 at 1:56 am #171062
    Saskia
    Member
    Post count: 20

    Brilliant, thanks Rui.

    May 3, 2015 at 3:45 pm #171272
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. The update didn’t come out yet, we are just waiting for one last fix to send the update, but it will be in this next couple days.

    thanks

    -Rui

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