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  Posted in: Atelier
• April 23, 2015 at 9:00 am #167554
  tenthirtyfive

  Member

  Post count: 15

  please help

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  April 23, 2015 at 9:12 am #167560
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  You need to increase your PHP memory limit, see: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

  – Kyle

  April 23, 2015 at 9:21 am #167562
  tenthirtyfive

  Member

  Post count: 15

  ace one
  thanks
  am getting my host to fix it for me

  April 23, 2015 at 9:23 am #167563
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  No problem 🙂

  April 23, 2015 at 9:25 am #167565
  tenthirtyfive

  Member

  Post count: 15

  will i need to reinstall it or will the increase memory just fix it?

  April 23, 2015 at 9:32 am #167568
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  It should be fine once the memory is updated

  – Kyle

  April 23, 2015 at 9:38 am #167570
  tenthirtyfive

  Member

  Post count: 15

  they increased it to 128MB about 10min ago and it is still getting the error
  x35.com.au
  can you please check if you get the error
  thanks

  April 23, 2015 at 9:41 am #167572
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  I will forward to my colleague who may know more about the issue

  – Kyle

  April 23, 2015 at 11:34 am #167631
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  It’s not happening anymore. The page is displaying fine, can you confirm?

  -Rui

  April 23, 2015 at 2:40 pm #167737
  tenthirtyfive

  Member

  Post count: 15

  no sorry it is not working still

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  April 23, 2015 at 2:59 pm #167748
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Ok. Now it’s also happening to me.

  Can you update Atelier version to the latest one?
  Go to Appearance-> Themes and click on Atelier Details and update.

  Can you also provide us ftp access to check your server files?
  Thanks

  -Rui

  April 23, 2015 at 8:53 pm #167871
  tenthirtyfive

  Member

  Post count: 15

  hi Rui
  i only purchased this theme a few days ago so it should be the latest on but i will update as you asked.
  my details are

  http://ftp.x35.com.au
  user = elance
  password = 76elance3934

  wordpress
  user = tenthirtyfive
  password = 76×35.com.au3934

  thanks for your help

  April 23, 2015 at 9:16 pm #167877
  tenthirtyfive

  Member

  Post count: 15

  all updated but still no joy
  ;-(

  April 23, 2015 at 10:08 pm #167885
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi @tenthirtyfive

  How many plugins do you have active? This amount of memory usage is definitely not normal, nor would the theme cause that much memory to be used up. I’d suggest removing plugins from the /wp-content/plugins directory via FTP.

  Hope that helps.

  – Ed

  April 24, 2015 at 7:28 am #167973
  tenthirtyfive

  Member

  Post count: 15

  the only plugins installed are the ones your theme requested to be installed

  i have since removed them via ftp as you suggested

  now it is asking me to reinstall them???

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  Posted in: Atelier