New Landing › How can we help? › Atelier › fatel error

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    Posted in: Atelier
  • April 23, 2015 at 9:00 am #167554
    tenthirtyfive
    Member
    Post count: 15

    please help

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    April 23, 2015 at 9:12 am #167560
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You need to increase your PHP memory limit, see: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    – Kyle

    April 23, 2015 at 9:21 am #167562
    tenthirtyfive
    Member
    Post count: 15

    ace one
    thanks
    am getting my host to fix it for me

    April 23, 2015 at 9:23 am #167563
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem 🙂

    April 23, 2015 at 9:25 am #167565
    tenthirtyfive
    Member
    Post count: 15

    will i need to reinstall it or will the increase memory just fix it?

    April 23, 2015 at 9:32 am #167568
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It should be fine once the memory is updated

    – Kyle

    April 23, 2015 at 9:38 am #167570
    tenthirtyfive
    Member
    Post count: 15

    they increased it to 128MB about 10min ago and it is still getting the error
    x35.com.au
    can you please check if you get the error
    thanks

    April 23, 2015 at 9:41 am #167572
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I will forward to my colleague who may know more about the issue

    – Kyle

    April 23, 2015 at 11:34 am #167631
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s not happening anymore. The page is displaying fine, can you confirm?

    -Rui

    April 23, 2015 at 2:40 pm #167737
    tenthirtyfive
    Member
    Post count: 15

    no sorry it is not working still

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    April 23, 2015 at 2:59 pm #167748
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Now it’s also happening to me.

    Can you update Atelier version to the latest one?
    Go to Appearance-> Themes and click on Atelier Details and update.

    Can you also provide us ftp access to check your server files?
    Thanks

    -Rui

    April 23, 2015 at 8:53 pm #167871
    tenthirtyfive
    Member
    Post count: 15

    hi Rui
    i only purchased this theme a few days ago so it should be the latest on but i will update as you asked.
    my details are

    http://ftp.x35.com.au
    user = elance
    password = 76elance3934

    wordpress
    user = tenthirtyfive
    password = 76×35.com.au3934

    thanks for your help

    April 23, 2015 at 9:16 pm #167877
    tenthirtyfive
    Member
    Post count: 15

    all updated but still no joy
    ;-(

    April 23, 2015 at 10:08 pm #167885
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @tenthirtyfive

    How many plugins do you have active? This amount of memory usage is definitely not normal, nor would the theme cause that much memory to be used up. I’d suggest removing plugins from the /wp-content/plugins directory via FTP.

    Hope that helps.

    – Ed

    April 24, 2015 at 7:28 am #167973
    tenthirtyfive
    Member
    Post count: 15

    the only plugins installed are the ones your theme requested to be installed

    i have since removed them via ftp as you suggested

    now it is asking me to reinstall them???

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