New Landing › How can we help? › Atelier › Options not saving error

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    Posted in: Atelier
  • April 20, 2015 at 8:29 pm #166591
    teddyden
    Member
    Post count: 195

    Hi,

    I upgraded to Atelier theme.. Beautiful, loving the front end and back end.. But I’m having trouble when I try to save anything in theme options, a pop up shows “There was a problem with your action. Please try again or reload the page.”

    Please advise.
    Thanks

    April 20, 2015 at 9:45 pm #166607
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @teddyden,

    Seen you have posted a few topics, looks like this could be a shared issue – likely something to do with your setup, I doubt this is an issue with the theme itself. Could you possibly provide a login to your site for me to investigate?

    – Ed

    April 20, 2015 at 9:54 pm #166612
    teddyden
    Member
    Post count: 195
    This reply has been marked as private.
    April 20, 2015 at 10:14 pm #166615
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Looks like the error is caused by WordPress running out of memory. Please check the following guide: http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

    We’d recommend 128Mb at least. Let us know how you get on with following the above.

    – Ed

    April 20, 2015 at 10:36 pm #166619
    teddyden
    Member
    Post count: 195

    That worked. Great thank you very much Ed

    April 20, 2015 at 11:30 pm #166627
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Happy to help 🙂

    – Ed

    April 22, 2015 at 7:43 am #167126
    teddyden
    Member
    Post count: 195

    Hi Ed,

    I have a few more issues..

    1) The QTY button on product page doesn’t allow me to increase or decrease the qty.

    2) Product Description doesn’t appear on product page.

    3) Color Swatch doesn’t change main image from image gallery.

    Please advise.

    Thank You

    April 22, 2015 at 7:57 am #167131
    teddyden
    Member
    Post count: 195
    This reply has been marked as private.
    April 22, 2015 at 12:05 pm #167291
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @teddyden

    1) This is fixed for the update going out today.

    2) Have you set the product short description?

    3) We’ve also fixed this for the update today.

    4) No – we don’t currently have an option for this, but may include it for a future update.

    Thanks,

    – Ed

    April 22, 2015 at 12:21 pm #167294
    teddyden
    Member
    Post count: 195
    This reply has been marked as private.
    April 22, 2015 at 12:37 pm #167304
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem, thanks Ed

    April 22, 2015 at 1:08 pm #167329
    teddyden
    Member
    Post count: 195
    This reply has been marked as private.
    April 22, 2015 at 1:09 pm #167331
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @teddyden

    No problem. Just had a look, and no emails from that website.

    – Ed

    April 22, 2015 at 1:28 pm #167343
    teddyden
    Member
    Post count: 195
    This reply has been marked as private.
    April 22, 2015 at 1:47 pm #167351
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    See the mega menu section here – http://swiftideas.com/documentation/#22

    – Ed

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