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  Posted in: Atelier
• April 18, 2015 at 3:12 am #166176
  innsi

  Member

  Post count: 40

  Hi,

  I just bought the atelier theme yesterday, I used Neighborhood theme before,
  when I change the theme to atelier, i found that the product image cannot been shown at shop page, but i can still click the white image(invisible image) to go into the product page. I use chrome and everything is normal on your demo site.

  Another problem also about the product image display, I found that the carousel function doesn’t work in product detail page.

  I have also reseted my wordpress database and reactivated all plugin and theme, with no luck.

  Thank you in advance.

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  April 18, 2015 at 3:40 am #166179
  innsi

  Member

  Post count: 40

  Hi,

  I found that atelier theme is no not compatible with this plugin: https://wordpress.org/plugins/wp-live-chat-support/

  when i deactivated the plugin everything turn normal.
  how can i fix it if i have to use this plugin?

  Thanks.

  April 18, 2015 at 11:20 am #166218
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you try to clear your cache? I’m seeing fine the carousel in product page.
  Also in the shop page I only see 1 product(Porter Logo Canvas Tote Bag).

  Regarding the live chat plugin, does it appear any error message?

  Can you enable wp-debug inside the wp-config.php and activate the live chat plugin so we can see any error message.

  Thanks

  -Rui

  April 18, 2015 at 7:48 pm #166232
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi Innsi,

  I’ve tested that plugin locally, and can’t find any issue with it enabled – the chat functionality works as expected, and so does the shop.

  Just a clarification on WP_DEBUG if you aren’t sure how to enable it – https://codex.wordpress.org/WP_DEBUG

  – Ed

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  Posted in: Atelier