New Landing › How can we help? › Themeforest Theme Support › Supreme › Load Times

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posted in: Supreme
  • February 20, 2015 at 7:04 pm #152050
    mario1
    Member
    Post count: 7

    Hi, I’ve even using your Supreme Magazine theme for a few years now, and it’s great. However I have one issue I hope you can help with.

    Load times for the site seem to be excessive at times. On the front end it’s not too bad, but could be much better.

    On the blackened, It takes very long to load anything, from options or settings to saving changes. It some instances I have to quit and relaunch everything.

    I’ve consulted the hosting company and everything seems ok on their end, and I have another site on the same server and it doesn’t have the same problem.

    We recently migrated from another hosting account where the same site was having the same issue which leads me to believe that it has to do with the site itself.

    Any help would be greatly appreciated.

    Thanks!

    February 20, 2015 at 9:37 pm #152063
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The speed depends on several factors. The hosting speed is crucial, they will never said that their servers are slow. Also it depends on the plugins installed.

    Can you provide us admin access so we can give a try?

    Can you also check what is the WordPress memory setting inside wp-config.php ?
    Try to increase it.
    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    -Rui

    February 21, 2015 at 1:16 am #152111
    mario1
    Member
    Post count: 7
    This reply has been marked as private.
    February 21, 2015 at 1:50 pm #152156
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please install and use any Cache plugin to improve your site speed.
    Thanks
    Mohammad

    February 21, 2015 at 8:52 pm #152193
    mario1
    Member
    Post count: 7

    Hi, thanks for the response. The issue was more on the backend loosing the connection to the server.

    February 22, 2015 at 11:59 am #152238
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Then was definitely something in the server. Check the server logs to find any strange error.

    -Rui

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