New Landing How can we help? Themeforest Theme Support Joyn Trouble w/ multiple accordion in backend

Viewing 15 posts - 1 through 15 (of 21 total)
  • Posted in: Joyn
  • #132171
    wilhem
    Member
    Post count: 105

    Hi team,

    Please see attached picture. It’s happened when i use multiple instance of accordion in same page. Easy to replicate.

    Best,
    Wilhem

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    #132342
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    1. Make sure it is the latest version of the theme 1.32.
    2. If that also continuous on the latest built, could you pass us the WP Login details in a private reply, with the problematic page URL. ( I tried in my local my adding so many section for the accordion and it works without any issue ).

    Let us know,

    Thanks,
    laranz.

    #132494
    wilhem
    Member
    Post count: 105

    Hi Laranz,

    1. Sure.
    2. It’s the same. I message you in private.

    Thank you,
    Best,
    Wilhem

    #132495
    wilhem
    Member
    Post count: 105
    This reply has been marked as private.
    #132796
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Created a new draf page in your site and didn’t get the same issues.

    http://www.esc-amiens.com/wp-admin/post.php?post=585&action=edit&message=10

    Try to clear those empty accordions. If you make a video to show us how to replicate it would be great.

    -Rui

    #132800
    wilhem
    Member
    Post count: 105

    Hi Rui,

    I tried to clear empty accordions.
    When i delete, 3 alert messages ( 2 ineffective ).
    When all clear, after saving, 3 new blank accordions appear, then 6, then 9, then…

    You can try on website on my page, simply delete blank accordion, and save.

    On your test, you have only 1 instance accordion. I add 2. but you are true, i’m unable to replicate the issue.

    Thank you,
    Best

    #132947
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Try this, open that problematic page, switch to classic editor, and in a new tab open a new page, and copy paste all the other elements except that accordion, and then publish that new page. And after that try to add a new accordion to that page, and test.

    Let us know,

    Thanks,
    laranz.

    #133157
    wilhem
    Member
    Post count: 105

    Then, no issues w/ new page.
    Can you fix the problem on the other page ?

    #133158
    wilhem
    Member
    Post count: 105
    This reply has been marked as private.
    #133256
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You just need to copy all the content inside the classic editor of the new page and go to the old page in the classic editor, delete the current content and paste the copied content.

    -Rui

    #133551
    wilhem
    Member
    Post count: 105

    Of course..
    I was more interested by the issue and you should also understand the problem no ?
    Anyway, thank you,
    Best,
    Wilhem

    #133609
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @wilhem

    It was likely something erroneous in the shortcode, which caused it to corrupt.

    Let us know if it happens again and if you can provide the steps in which the issue is replicated.

    Thanks,

    – Ed

    #133862
    wilhem
    Member
    Post count: 105

    Hi Ed,

    I noticed the same issue now with the copy paste content on new page.
    ( see private message ).

    I’m sorry but there is something wrong.

    You can replicate it =
    — Copy / paste content on new page
    — Edit something in page ( i edited section rows with background image and text block inside, i saved many times .. )
    — First accordion duplicate 3 times, 6 times, 9 times after saving.
    — When you delete blank items, 3 javacript notices instead 1.

    Can you have a look ?

    Best regards,
    Wilhem

    #133863
    wilhem
    Member
    Post count: 105
    This reply has been marked as private.
    #134032
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    I can forward this once again to Ed for you.

    Let us know,

    Thanks,
    laranz.

Viewing 15 posts - 1 through 15 (of 21 total)

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