ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Joyn
• November 2, 2014 at 6:36 pm #124904
  imweird

  Member

  Post count: 132

  Hi there.
  I am having this issue.

  I build a website which is basically a “one-pager” with 2 extern pages (news & gallery)

  In order to achieve what i needed i’ve created a MENU with some “custom-links” in it which allows me to navigate into the “one-page” section with the “smooth scroll effect”.

  Due to the fact that I have two external pages, i didnt use the simple “#section” but the whole domain link http://www.sample.com/#section

  Everything works fine in the desktop version,
  but in the mobile it doesnt work.

  Can you look into this plz?

  Thank you.

  November 2, 2014 at 6:36 pm #124905
  imweird

  Member

  Post count: 132

  This reply has been marked as private.
  November 2, 2014 at 6:59 pm #124908
  imweird

  Member

  Post count: 132

  the problem affects the “one page sections”.

  When i use just “#section” as custom link it works on mobile – but it clearly doesnt work when I am on and external page cause, its clear, it doesnt find it.

  When i use the whole link as custom link – the page goes all black.

  November 2, 2014 at 7:04 pm #124909
  imweird

  Member

  Post count: 132

  Another hint!

  It is related to the “Preloader/Transition Options”
  When Page Transitions is “Disabled” it works.

  When Enable, It basically start to load the page and freeze there.

  November 4, 2014 at 9:31 am #125357
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Are you using version 1.2?

  – Kyle

  November 4, 2014 at 9:32 am #125359
  imweird

  Member

  Post count: 132

  Yes Sir

  Attachments:

  You must be logged in to view attached files.
  November 4, 2014 at 9:34 am #125361
  imweird

  Member

  Post count: 132

  I made some changes – the only custom link in the mobile menu within the homepage is “kontakt”.
  From the homepage on mobile – go on the mobile nav e click on “contact” and you ll see what i mean 🙂

  thank you

  November 4, 2014 at 9:39 am #125363
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  I see what you mean, looks like an issue with the page loader

  I will forward this to the developer to look at for you

  – Kyle

  November 4, 2014 at 9:41 am #125364
  imweird

  Member

  Post count: 132

  Yes, Indeed It’s related cause when I turn that off (page transitions effect) there’s no problem.

  Thank you a lot!

  November 4, 2014 at 11:18 am #125407
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Ok. Thanks.
  -Rui

• Back to forum

  Posted in: Joyn