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  Posted in: Flexform
• October 23, 2014 at 7:47 pm #122795
  razorfrogwebdesign

  Member

  Post count: 10

  Hello,

  Our client has notified us that they continue to have issues with an error message that is popping up in certain pages of their site. The error is located in the WordPress page editor backend on pages using the swift page builder. It displays outside of any blocks and is entirely uneditable.

  The message displaying is the following:
  array(3) { [“url”]=> NULL [“width”]=> NULL [“height”]=> NULL }

  The only way we could get rid of this from showing up on the live site was to re-create the page, which is slow and inconvenient for all parties involved. Could someone provide us with information as to why this randomly occurs, and how we may fix it?

  Thank you for your assistance.

  Scott W.

  October 23, 2014 at 10:17 pm #122816
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  We will need admin access to check that issue.
  So it only display that error message when editing the pages in WordPress admin?

  -Rui

  October 27, 2014 at 4:50 pm #123472
  razorfrogwebdesign

  Member

  Post count: 10

  That is correct. It only displays this strange code when editing the pages in the WordPress admin page editor screen.

  We are working on cloning the site to our servers. When this is completed we will provide you with a login for checking out the issue. I will keep you posted.

  Thanks,
  Scott W.

  October 27, 2014 at 4:52 pm #123474
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Ok. You just need to reply to this topic when you got it ready.
  -Rui

  October 27, 2014 at 6:33 pm #123497
  razorfrogwebdesign

  Member

  Post count: 10

  Sounds good, thanks.

  October 28, 2014 at 3:40 am #123556
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Its ok.
  Thanks
  Mohammad

  May 8, 2015 at 7:19 am #173078
  moochweb

  Member

  Post count: 4

  Hi

  Im also experiencing this issue on the site: http://www.communicloud.com/webex-event-centre/

  The error message also shows on the page admin above the content boxes. This looks like a common error as if you google the following line you get load of websites running the flexform theme.
  { [“url”]=> NULL [“width”]=> NULL [“height”]=> NULL }

  Is there a fix for this other than me rebuilding the page every time?

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  May 8, 2015 at 12:30 pm #173238
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  
  @moochweb

  Can you provide us admin access so we can check this situation?
  Thanks

  -Rui

  May 11, 2015 at 10:04 am #173661
  moochweb

  Member

  Post count: 4

  This reply has been marked as private.
  May 11, 2015 at 10:17 am #173675
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  @moochweb

  You can post it here in a private reply. It’s better because all the team support will be able to help.

  If you really don’t feel comfortable with that let me know and I will send you an email.

  -Rui

  May 11, 2015 at 12:55 pm #173765
  moochweb

  Member

  Post count: 4

  This reply has been marked as private.
  May 12, 2015 at 11:21 am #174046
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Can’t login with those credentials. Can you define an shorter password? thanks
  -Rui

  May 12, 2015 at 11:33 am #174052
  moochweb

  Member

  Post count: 4

  This reply has been marked as private.
  May 13, 2015 at 2:56 pm #174590
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Just checked but couldn’t figure out.

  Got some places in the code where this may happen, but will need ftp access to your site make changes.

  Thanks

  -Rui

  January 16, 2016 at 9:47 pm #241083
  asbreland

  Member

  Post count: 3

  I found an image issue that i had changed a few times. It was not showing up in page builder or live. I added the image and the error went away.

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  Posted in: Flexform