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  Posted in: Joyn
• September 25, 2014 at 8:48 am #114349
  onetwofour

  Member

  Post count: 24

  Hi getting white screen of death after pushing to staging environment.
  Running fine locally on a WAMP, I did a push to staging, also a WAMPset up and the front end is showing the following error in the web inspector:

  GET http://mainstreetpictures.twofourstaging.net/ net::ERR_CONNECTION_RESET VM167:1
  Uncaught TypeError: Cannot read property ‘hasAttribute’ of null global-shortcut.js:9

  Strangely the back end admin works fine as does single post view, albeit with an error message about page title when wp_debug mode is true.

  Any ideas?

  September 25, 2014 at 10:27 am #114397
  onetwofour

  Member

  Post count: 24

  OK so I found the cause. If you remember yesterday I contacted you about creating a single pager.
  That was fixed by adding an ID to the row element.
  The problem now is that ID.

  When I have a row with default settings and add a Swift slider with default settings it works fine. Once I add an ID to the row element I get the white screen of death?

  Does this help?

  Thanks,
  Jamie

  September 25, 2014 at 11:21 am #114429
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  What is the id value?

  Can you try and change the ID value and adjust the css code?

  -Rui

  September 25, 2014 at 11:26 am #114430
  onetwofour

  Member

  Post count: 24

  Hi the ID values are just basic – home, about, news, bio and contact. I also tried some wildcard ID’s like eggs and Bacon.

  Strangely, if I remove these ID’s and save it still does not work. I have to delete the Row and then re-add the row and NOT add an ID.

  Have got the whole site up now but without ID’s so single page nav does not work.

  September 26, 2014 at 1:21 pm #114900
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Can you please try and update Joyn and let me know if that fixes the issue?

  – Kyle

  September 30, 2014 at 10:34 am #115830
  onetwofour

  Member

  Post count: 24

  Hi Kyle,

  Sorry for the delay in response I have been away.
  As far as I can see there are no update notifications on the WP dashboard.

  Thanks,
  Jamie

  September 30, 2014 at 2:16 pm #115942
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  This reply has been marked as private.
  September 30, 2014 at 2:34 pm #115952
  onetwofour

  Member

  Post count: 24

  Hi,

  I updated to latest version and still no change.

  Thanks,

  September 30, 2014 at 10:44 pm #116107
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you provide admin access so we can check it?
  Please send it through private message.

  -Rui

  October 1, 2014 at 8:43 am #116220
  onetwofour

  Member

  Post count: 24

  This reply has been marked as private.
  October 1, 2014 at 9:53 am #116256
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Something wrong in you server settings.
  I installed Twenty Fourteen theme(you can delete it please) and have same problems when viewing the pages.

  Now the site is displaying but if we need to see a specific page the blank page appears again.

  Can you enable Wp-debug and also contact your host to ask them for further information and errors in the server log.

  Rui

  October 1, 2014 at 9:58 am #116260
  onetwofour

  Member

  Post count: 24

  Hi,

  I’m sat next to our hosting engineer so hopefully will be able to work through it.

  We tried wp-debug and it doesn’t output any errors nor are there any errors in the logs which is why it had me scratching my head.

  We have a number of WP sites running from this box with no problems.

  Do you know what settings may be affecting it?

  Thanks,
  Jamie

  October 1, 2014 at 10:04 am #116265
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  It’s an internal connection error, maybe some change in the htaccess.
  Like you said in the initial post it was working fine on your local install.

  -Rui

  October 1, 2014 at 10:09 am #116270
  onetwofour

  Member

  Post count: 24

  OK thanks will take a look and get back to you.
  Thanks for your time on this.

  -Jamie

  October 1, 2014 at 10:10 am #116271
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Ok. Let us know.
  -Rui

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  Posted in: Joyn