White screen of death

[onetwofour]

Hi getting white screen of death after pushing to staging environment.
Running fine locally on a WAMP, I did a push to staging, also a WAMPset up and the front end is showing the following error in the web inspector:

GET http://mainstreetpictures.twofourstaging.net/ net::ERR_CONNECTION_RESET VM167:1
Uncaught TypeError: Cannot read property ‘hasAttribute’ of null global-shortcut.js:9

Strangely the back end admin works fine as does single post view, albeit with an error message about page title when wp_debug mode is true.

Any ideas?

[onetwofour]

OK so I found the cause. If you remember yesterday I contacted you about creating a single pager.
That was fixed by adding an ID to the row element.
The problem now is that ID.

When I have a row with default settings and add a Swift slider with default settings it works fine. Once I add an ID to the row element I get the white screen of death?

Does this help?

Thanks,
Jamie

[Rui Guerreiro – SUPPORT]

Hi,

What is the id value?

Can you try and change the ID value and adjust the css code?

-Rui

[onetwofour]

Hi the ID values are just basic – home, about, news, bio and contact. I also tried some wildcard ID’s like eggs and Bacon.

Strangely, if I remove these ID’s and save it still does not work. I have to delete the Row and then re-add the row and NOT add an ID.

Have got the whole site up now but without ID’s so single page nav does not work.

[Kyle – SUPPORT]

Hi

Can you please try and update Joyn and let me know if that fixes the issue?

– Kyle

[onetwofour]

Hi Kyle,

Sorry for the delay in response I have been away.
As far as I can see there are no update notifications on the WP dashboard.

Thanks,
Jamie

[Kyle – SUPPORT]

This reply has been marked as private.

[onetwofour]

Hi,

I updated to latest version and still no change.

Thanks,

[Rui Guerreiro – SUPPORT]

Hi,

Can you provide admin access so we can check it?
Please send it through private message.

-Rui

[onetwofour]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

Something wrong in you server settings.
I installed Twenty Fourteen theme(you can delete it please) and have same problems when viewing the pages.

Now the site is displaying but if we need to see a specific page the blank page appears again.

Can you enable Wp-debug and also contact your host to ask them for further information and errors in the server log.

Rui

[onetwofour]

Hi,

I’m sat next to our hosting engineer so hopefully will be able to work through it.

We tried wp-debug and it doesn’t output any errors nor are there any errors in the logs which is why it had me scratching my head.

We have a number of WP sites running from this box with no problems.

Do you know what settings may be affecting it?

Thanks,
Jamie

[Rui Guerreiro – SUPPORT]

It’s an internal connection error, maybe some change in the htaccess.
Like you said in the initial post it was working fine on your local install.

-Rui

[onetwofour]

OK thanks will take a look and get back to you.
Thanks for your time on this.

-Jamie

[Rui Guerreiro – SUPPORT]

Ok. Let us know.
-Rui