New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Rev Slider: Responsiveness

Viewing 15 posts - 1 through 15 (of 29 total)
1 2
  • Back to forum
    Posted in: Pinpoint
  • September 17, 2014 at 11:02 pm #111913
    focusingresources
    Member
    Post count: 76

    Howdy,
    So, we went a little nuts with the full width images on our home page and are just noticing that they don’t scale down/aren’t responsive on mobile devices. Oopsie. We also have a large video that stays enormous as well.

    I saw a suggestion to use the Revolution slider to deal with the issue (just insert a single image), but despite the rev slider that we have active being marked Auto Responsive, it too has stretched beyond the bounds on a mobile device. Might you be able to let me know what I’m doing wrong? It would be much appreciated.

    Thanks for a lovely theme!
    Maggie

    September 18, 2014 at 9:52 am #112078
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    you can use the Auto-Responsive option that will automatically create slides that match the width of your theme. Fixed will remain the same size, custom gives you options to add grid sizes based on the size of the screen, auto-responsive will automatically adjust to the size of your browser to remain full-width.
    Thanks 🙂
    With Best Regards
    Mohammad

    September 18, 2014 at 8:24 pm #112328
    focusingresources
    Member
    Post count: 76

    Hi Mohammad,

    Thanks for this. The issue is that despite having marked the slider as auto responsive, on mobile devices, it isn’t, and instead appears as a long box that extends past the screen.

    Also, we don’t seem to have a menu on the mobile version of the site.

    Thanks,
    Maggie

    September 19, 2014 at 6:13 pm #112759
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade your Revolution Slider plugin to latest version 4.6 and let me know your feedback. you can download latest version here at http://d.pr/f/sWGE/1lGmhBpc.

    Thanks

    September 23, 2014 at 5:45 pm #113844
    focusingresources
    Member
    Post count: 76

    Hi Mohammad,
    I updated the plugin (I should ask you how to save the sliders so I don’t have to recreate them each time there’s an update). But… ACK!!! Now all I see is a blank grey area with a perpetually spinning box. Help!

    Attachments:
    You must be logged in to view attached files.
    September 23, 2014 at 5:55 pm #113847
    focusingresources
    Member
    Post count: 76

    Additionally, with the update, the slider still extends beyond the page when viewed on a mobile device.
    Thanks for your help,
    Maggie

    September 23, 2014 at 7:26 pm #113858
    focusingresources
    Member
    Post count: 76

    Oops, heh… we figured out that our cloud asset hosting needed to catch up, so I disabled it for now. But the slider is still not responsive in size, so help with that would be much appreciated.

    Thanks!

    September 25, 2014 at 6:53 am #114309
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please make sure that you have set Slider Layout – Auto responsive in revolution slider setting.
    Thanks 🙂
    With Best Regards
    Mohammad

    September 25, 2014 at 5:16 pm #114624
    focusingresources
    Member
    Post count: 76

    Hi Mohammad,

    Given the response time, I really wish you’d read the thread. Yes, we have Auto Responsive checked as the Slider Layout. I indicated that in the first message to you. Hence my confusion as to why it isn’t behaving responsively. Any other ideas?

    Thank you,
    Maggie

    September 25, 2014 at 7:27 pm #114644
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check . It was not revolution slider issue. There is one css code that cause to issue so i tweaked it.
    Thanks 🙂
    With Best Regards
    Mohammad

    September 25, 2014 at 9:53 pm #114671
    focusingresources
    Member
    Post count: 76

    Interesting… so things seem about 90% better (thanks!!!). The weird thing now is that the full width images are no longer full width (example is the “Start Getting Bigger…” image in the screenshot.

    Thoughts?

    Attachments:
    You must be logged in to view attached files.
    September 26, 2014 at 6:41 am #114708
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please use this custom css code:-

    .full-width {
 width: 1000px;
}

    Thanks 🙂
    With Best Regards
    Mohammad

    September 30, 2014 at 5:34 pm #116045
    focusingresources
    Member
    Post count: 76

    Hi Mohammad,

    Thanks for this, though it didn’t seem to do the trick. It seems to help with Firefox, but not with Chrome. Any other thoughts?

    Also, it seems our menu has vanished from the mobile version of the site. Sigh.

    Thanks again,
    Maggie

    October 1, 2014 at 3:38 am #116143
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check it now.
    Thanks

    October 1, 2014 at 5:39 pm #116468
    focusingresources
    Member
    Post count: 76

    Hi Mohammad – thanks, the image issue is fixed. Any thoughts on the disappearing menu on our mobile site?

    Thanks again for all of your help on this!

  • Back to forum
    Posted in: Pinpoint
Viewing 15 posts - 1 through 15 (of 29 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register