ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Dante
• August 21, 2014 at 8:26 pm #103179
  Blundsten

  Member

  Post count: 9

  I am having issues when editing in the swift page editor.

  The visual editor isn’t visual and it’s adding all the html and making the font white:
  

  <img src=”http://i.imgur.com/A5C48P8.png
  ” alt=”Whatisthere” />

  Also, I have none of the shortcode options. Thanks for the help!

  Attachments:

  You must be logged in to view attached files.
  August 21, 2014 at 11:32 pm #103213
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  That’s strange. Does the visual editor appear correctly using the classic editor in a page or post?
  If not can you provide us admin access to your site. Please use the private reply option.

  -Rui

  August 22, 2014 at 5:58 pm #103434
  Blundsten

  Member

  Post count: 9

  Hi Rui,

  It works properly in the classic editor, but not the visual editor. I can provide you admin access, but I’m out of the office until Monday.

  Any other thoughts?

  Thanks
  Ben

  August 24, 2014 at 11:15 pm #103617
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi Ben,

  Please make sure you’ve updated to the latest version of the theme, and cleared your browser cache. This issue only occurs when you’re using an old version of the theme, as WordPress changed the editor plugin version in WordPress 3.9

  – Ed

  August 25, 2014 at 4:19 pm #103823
  Blundsten

  Member

  Post count: 9

  That worked thanks! I don’t know why, but I thought I had the most up to date version. Can’t express how great your theme is!!

  Have a great day,
  Ben

  August 26, 2014 at 12:37 am #103972
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Glad it’s solved. Thanks Ed

  -Rui

• Back to forum

  Posted in: Dante