[tsimarketing]

Update on this? I’m unable to use this page and it’s our main client page.

[tsimarketing]

There is video on at the top of the page right under the navigation menu. When I look at the page I see it, see attached screenshot. Maybe it’s your browser, try looking at it in another browser.

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[tsimarketing]

I’ll give you access to our testing website. It is having the same issue.

The page is tsihealthcare.com/test/ourapproach

tsihealthcare.com/test/wp-admin
Username: swift
Password: GoHeels97
The google authenticator is not active for your login so don’t worry about that.

[tsimarketing]

1. Yeah I changed the height in that desktop code, because I wanted the height of the boxes on desktop to be different from the height on tablet view. But when I changed the height in that section of the code it changed the height of the boxes across all platforms.

2. I put that code for the header in and it doesn’t appear to be doing anything. The client area button is still on a different line.

Can we bring another one of your colleagues in on this conversation to see if they may know of another way of fixing these issues. Because it has been about 2 weeks now and we really need these items fixed since we have several people viewing our website daily.

[tsimarketing]

I plugged that code into our theme options and it did fix the issue with the text on tablet view and it looks good. However, when I look at the icon boxes on desktop and mobile view they are really long. I tried to just change the height of the desktop part of the code, but that changes the height on all views. I thought that if this code had the iPad landscape and portrait height, changing the height of the first part of the code would not mess with with iPad parts of the code. With this code can I adjust the height of boxes separately, so I can make the height of the desktop view different from the tablet view?

Also do you have an update on the header button issues that I mentioned in the post above?

[tsimarketing]

Okay, I will try this out and see if it works. Is there a reason why the icons and the download brochure button in the first screenshot has turned to red? Is that just in the screenshot, because we don’t want those to be red.

In the meantime while I try this out. Can you go back to looking into why the header buttons at the top above the navigation are not lined up on the same line. We want the client area button to be brought back up to the same line as everything else on the tablet view, because it looks correct on desktop. That is the main issue we want fixed right now.

[tsimarketing]

No we have no caching rules in our htaccess. The IT guy at our office said that I could set up a gotomeeting with you so you can take a look at our htaccess. He would prefer that I don’t give you the username and password to our cpanel. But if I set up a gotomeeting, I can set everything up for you and then let you take over and look around.

[tsimarketing]

Attached are two screenshots from this page. I even refreshed my page and they are still off.

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[tsimarketing]

That’s weird that you’re not able to get the css to update on the site, because I have been able to have css codes update. I just added that code above in and it updated on the site and fixed the problem of the text running over on tablet view, however it messed up the way the boxes were on desktop view. Now the boxes on the desktop aren’t the same height anymore. I tried changing the code to say max-width:768 instead of min-width:768 but that didn’t do anything. I will talk to my supervisor about the htaccess file. In the meantime can we open this discussion up with some of your coworkers? Maybe we can speed up the process by seeing if anyone else has any ideas.

[tsimarketing]

I’d prefer to be the one to update that stuff, I need to make a back up of the site first which I am doing right now. Do you need to update WP and the theme to figure out how to fix these issues? Because it has been a little over a week now of me waiting to get help with these issues. We really need these issues resolved because it’s our company site that gets seen by a lot of people and the response time for these issues so far has not been acceptable. I will try to update those things on the test website today, but we really need an answer on these issues ASAP.

[tsimarketing]

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[tsimarketing]

You don’t have to fill the google authenticator out. It is not active for that user account. You should be able to just fill out the username and password and get in.

[tsimarketing]

Were you able to get in with this login? Were you able to find any solutions?

[tsimarketing]

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[tsimarketing]

I am looking on my iPad mini. I do notice now that the third code you gave me that allowed me to change the font size is working. However it made the font size small in all icon boxes, is there something I can add to that code to make it only change the font size of the text in animated icon boxes?

But the other two codes aren’t working. The client area button in the header above the navigation still isn’t on the same line as the rest of the stuff. And the other code to change the height of the icon boxes on that page isn’t working, the height isn’t getting any longer.