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    Posted in: We hit Power Elite.
  • September 5, 2014 at 9:50 pm in reply to: Order not reflected/Stock not updated #107563
    suni99
    Member
    Post count: 7

    Sorry for all the comments…trying to understand this.

    OK, I cleared the hold stock field and changed the good order to completed status. Do you think all new orders coming in will work ok now that there’s no hold?

    Thanks.

    September 5, 2014 at 9:45 pm in reply to: Order not reflected/Stock not updated #107562
    suni99
    Member
    Post count: 7

    I see the cancelled orders that you see but those we did on purpose testing the site while we were updating things with PayPal. The last order, however, we did process through as a complete order that was paid for and the funds were transferred to the PayPal account. But that complete order is showing as a cancelled order as well and it should not be. Order#240 should be showing as an open order that has been paid for.

    September 5, 2014 at 9:30 pm in reply to: Order not reflected/Stock not updated #107561
    suni99
    Member
    Post count: 7

    I don’t understand how all orders are cancelled? Is that a setting that can be fixed? I never remember canceling order. I know the payment process works cause we put through an order and paid and the $$ is in our PayPal account. But the theme does not show the order having taken place at all and the stock is not updated. And I have no idea what item was purchased. I’ve worked with PayPal already and they said I don’t need a Sandbox because payments are working fine.

    Please advise how to change the theme so it doesn’t cancel orders that come in. And so orders are reflected in the theme dashboard and stock quantities updated.

    And why would the 30 minute stock release have to do with the theme not reflecting the order?

    September 4, 2014 at 4:53 pm in reply to: Product Thumbnails not square – issues #107141
    suni99
    Member
    Post count: 7

    Great. Thank you Kyle!

    – Jennie

    September 3, 2014 at 7:01 pm in reply to: Product Thumbnails not square – issues #106820
    suni99
    Member
    Post count: 7
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    September 2, 2014 at 11:19 pm in reply to: Product Thumbnails not square – issues #106493
    suni99
    Member
    Post count: 7
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    September 2, 2014 at 10:47 pm in reply to: Change Colors don't work anymore #106485
    suni99
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