[purechimp]

Okay thanks Eds

[purechimp]

Not at all. You guys sold a theme as having stages at checkout so of course it falls back on you.

You cant pass the buck onto WooCommerce when you sold a theme as doing something it doesn’t. You have a customer who bought your product mainly for the reason of having stages at checkout, I am sure there will be other people in the same boat as well.

All of a sudden you remove this feature. Stages at checkout can still can be done using WooCommerce as there are a few themes that still use it as I mentioned to you.

10% exit rate to 40% of exit rate at checkout has a massive impact on someone’s business and this falls back on you guys. A lot of your customers would of put in a lot of hours setting up there own companies. This 30% difference is worth £100’s – £1000’s a month. People had the option to use one page or stages, just don’t understand why you would remove this. Everyone was happy before!

Not going anywhere here and it sounds like you wont be adding it back in.
Thanks
Dean

[purechimp]

Yes correct mentioned it two months ago but decide to test the effects first. Been testing the affect for the last 2 months and it’s not great. This is why 90% the major brands use stages at checkout.. It improves sales.

Okay will leave it at that if you cant do anything, bit annoyed. Just thought I would let you guys no.

Okay thanks for the link.

Thanks
Dean

[purechimp]

Hello Kyle

I was told it was changed to one page checkout only due to popular demand? But never understood this as people always had the option between one page & stages within the theme settings.

All the major brands online use stages at checkout as is the most successful way.

I let is slide at first as had to give the new way a chance. But can safely say its had a big negative impact. Exit rate at checkout has gone from 10% to 40%.

Thanks
Dean

[purechimp]

Hello Kyle

Really? Just been using a WordPress template that is using stages at checkout like the old Neighborhood theme?

Thanks
Dean

[purechimp]

Okay thanks Ed. 5 days to get a response…… When will the customer service improve?

It’s a great theme but the slow service lets it down.

Thanks
Dean

[purechimp]

As attached. The billing address section is really wide and the your order section is small. This kind of hides the place order button right at the bottom.

Ed said this issue will be fixed in the new release next week 🙂

[purechimp]

Okay thanks ed. Much appreciated.

[purechimp]

The shop page works great as attached.

But this for this page http://purechimp.com/skin-type/ the images don’t shrink in size with the screen resolution.

Thanks
Dean

[purechimp]

Okay I see this was an update. And in another post you said you will be widening the your order section.

Is there anyway to do this now using CSS?

Thanks
Dean

[purechimp]

Fixed. If anyone else has a similar problem just installing this http://wordpress.org/plugins/wordpress-https/ fixes the problem.

Thanks
Dean

[purechimp]

Will continue to post in here so if other users get the same problem they may find a resolution here.

The SSL works fine as woocommerce forces on checkout & my account page. All we need to do is change the file path of the logo to https:// ???

Don’t mind going into the code & doing this if you could tell me where to.

Thanks
Dean

[purechimp]

The SSL works fine as woocommerce forces on checkout & my account page. All we need to do is change the file path of the logo to https:// ???

Thanks
Dean

[purechimp]

I’m getting the same problem as well.

Gone from 4 sales a day down to 0 because of this problem.
Posting in here as not getting a response in my post. Been 2 days (8 sales gone)…..

Looking for a way to edit the file path of the logo from http://www.domain.com/wp-content/uploads/2013/11/logo.jpg. to https://www.domain.com/wp-content/uploads/2013/11/logo.jpg. These are hard coded in wordpress and the theme doesn’t let use change it in the front end?

Thanks
Dean

[purechimp]

Anybody home?