[markmuz]

Thanks for this,

I have just updated WP to 4.2.4

sorry I have no idea how to do this…so would really appreciate your help!…
”
In your wp-config.php can you turn on the dubug whilst we investigate?

Change this define( ‘WP_DEBUG’, false ); to this: define( ‘WP_DEBUG’, true );”

[markmuz]

Hi Mohammed,

i contacted my host and they have looked into the memory and also at the database and its not a problem at this end. They removed the template and all is loading fine with products being pulled through (see attached screenshots). Below is there response. I would be grateful for your further assistance…

Please note that there is some issue with the theme ‘neighborhood’. Currently we have backed the theme as ‘neighborhood_bak’ and that has resolved the issue.

Also, please be informed that there is no memory issue and memory limit is all set fine. The memory_limit in php.ini and wp-config.php is ‘768M’ .

—–
define(‘WP_MEMORY_LIMIT’, ‘768M’ );
memory_limit = 768M
—–

We have also checked the database ‘thelevel_store’ and could see that it is all fine.

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[markmuz]

Hi Kyle thanks for getting back to me. I’ve just deactivated the plus capcha plugin as requested but this doesn’t seem to have fixed the issue. You have my admin login details so feel free to deactivate any plugin you like if that helps! Thanks for your time!

[markmuz]

…well I was hoping you could suggest a way to get the whole image to fit on the mobile display. I thought the point of being able to control the slider size settings for each screen with was for this purpose but it doesn’t seem to work. I am telling it to be 320px width image for a 320px width screen (see screenshot) but its cutting the image off so clearly this isn’t working properly…

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[markmuz]

..and the screenshot

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[markmuz]

Hi Kyle,

…As I said, Its fine on desktop. It just looks stupid for mobile browsers…then if I set the background to “right” as you suggest then it just looks stupid on desktop (see screenshot)

Can you please give me a suitable solution…

Thanks

[markmuz]

HI Mohammed,

I’ve cleared the cache and hard refreshed and its still there -screen screenshot.

Also please can you respond to the other two issues I mentioned about the product review bugs…

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[markmuz]

Hi Mohammed,

Website is now working, not sure what happened there…but that bug is still there.

Also the Review product functions are playing up in a few ways (see screenshots):

1. It doesn’t let you write a new review because the pop-up box doesn’t have the name, email address criteria and errors when you try to submit
2. The above box also doesn’t seems to be working properly with plus captcha
3. …the review text is coming through in white

…this is all since updating to the latest version of the theme me thinks

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[markmuz]

Hi Mohammed,

I have put “Auto-responsive” on but it still appearing full size on smart phone… see attached screenshot of my settings

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[markmuz]

Hi Mohammed,

thanks for getting back to me. I have the latest version but I cannot see where to make the slider responsive – I’ve been into global settings and it doesn’t appear to be there…

thanks for your help

[markmuz]

HI Mohammed,

…Just realised the Revolution Slider isn’t devolving to smartphone properly and is maintaining the full height which doesn’t look good – please can you help…

[markmuz]

oop my bad. Awesome thank you for your help Mohammed

[markmuz]

HI Mohammed,

I have cleared my cache and it still does not work. Re-read my last email properly please and look at the screenshot. I know my my live site the slider looks fine because its just an in page slider rather than the full-width homepage slider because when I enter the alias on the ‘Homepage’ it only shows 300px worth of the height. I haven’t left it live because it looks embarrassing…

please assist…

[markmuz]

Hi Laranz,

Thanks for this but the slider is still coming through as displaying on the half of the height 🙁 – see attached screenshot because I had to take it off my live site because it looked stupid – though you can see that it should be a height of 650px, as configured in my settings in the revolution slide but it is only showing circa 300px. It used to work fine

How do I fix this?

Thanks for your time

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[markmuz]

Right ok, download speed is fine on desktop and when on wifi but just
pretty slow via 3G.

Thanks for your help