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    Posted in: We hit Power Elite.
  • December 1, 2014 at 7:35 pm in reply to: Tool Bar Problem #132648
    Marcy Korb
    Member
    Post count: 11

    Hi Kyle,

    Sorry correct term is sidebars, below is a more specific description of the problem we are experiencing. I have attached a screen shot as well.

    Sidebar 1 has widgets that show up on all blog pages
    2 through 8 are empty. I’ve put text in all of them and don’t see it anywhere on any page. I’m guessing they need to be turned on in the THEME somewhere, but I don’t see where.

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    December 1, 2014 at 2:14 pm in reply to: Media Issue/Browers Compatibility #132579
    Marcy Korb
    Member
    Post count: 11

    I’ve attached a screen shot. When using Firefox, and you click directly on a product page some of the products images appear like the attachment. The featured product image is the first image on the left and should be large not a thumbnail like the gallery images.

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    September 15, 2014 at 6:37 pm in reply to: Social Media Icons #110896
    Marcy Korb
    Member
    Post count: 11

    Hi,

    I checked how the icons are set in the site. They are already set to the coding specification that you provided. That coding does not set the icons to be the “traditional” icon for each social media outlet. The icons appear but they are not each outlets “traditional” icon. Is there a way to have each icon appear the way they would appear on each of the social media outlet sites instead of how the Neighborhood Theme has them appear?

    August 26, 2014 at 3:19 pm in reply to: Backround Color #104222
    Marcy Korb
    Member
    Post count: 11

    Hi Kyle,

    I cleared my cache. It still will not let me save an outer background color. Please advise.

    Marcy

    August 26, 2014 at 3:08 pm in reply to: Store Catagory Functionality #104213
    Marcy Korb
    Member
    Post count: 11

    Hello,

    The website that has their products the way I’d like them to be on my website is:

    http://www.artemisbotanicals.com/ – if the link doesn’t work perhaps a cut and paste will get you to the example I am trying to provide.

    Additionally, I would like to learn all the different ways I can set up the store page and product catagories of my neighborhood theme website.

    Thank you,
    Marcy

    June 19, 2014 at 8:14 pm in reply to: Product Images on Mobile Devices #83882
    Marcy Korb
    Member
    Post count: 11

    Hi Kyle,

    Please let me know if it is possible for us to have a phone conversation. I feel it would be useful for you and I to look at our site so we can log into it to determine if it might be an easy fix, but I would need you to be logged into the site with me.

    Have you taken a moment to view our site on a mobile device to see the problem that we are experiencing?

    I appreciate all your help and am anxious to learn what your developers say.

    Thanks,
    Marcy

    June 18, 2014 at 7:07 pm in reply to: Image Size #83579
    Marcy Korb
    Member
    Post count: 11

    Hi Kyle,

    I set our product images to the suggested size that you provided via the link on 6/13. Some of our product images are still cut off on the top and bottom. Do I have to delete all product images and re-upload now that the size setting has changed? If yes, once I do that, if it doesn’t work what might be your next suggestion?

    Thanks,
    Marcy

    June 18, 2014 at 7:02 pm in reply to: Product Images on Mobile Devices #83578
    Marcy Korb
    Member
    Post count: 11

    Hi Kyle,

    Let me see if I understand. Is the file path broken to mobiles on our website or is it a theme software broken path issue? If specific to our website then would that again go back to your comment that it is something specific to the install?

    When you say to re-upload the product images do I need to delete all from the site then re-upload? Is there anything else that you can think of that I can try? If this does not fix our problem what would your next suggestion be? If Neighborhood should be compatible on mobile devices then I am lead to think there has to be a fix.

    Thanks,
    Marcy

    June 18, 2014 at 1:51 pm in reply to: Product Images on Mobile Devices #83507
    Marcy Korb
    Member
    Post count: 11

    Hi Kyle,

    With that information determined can you help me learn what we should do to make our product images visible on mobile devices. I need to know what what to do to correct the problem. I have a ticket logged with our web developer to move your first suggestion of it being an install problem forward. I am wondering if there is anything else that you can think of that might help us fix this problem.

    Thanks,
    Marcy

    June 17, 2014 at 8:49 pm in reply to: Product Images on Mobile Devices #83242
    Marcy Korb
    Member
    Post count: 11

    Hello Again Kyle,

    I was able to determine that the Woocommerce version that we are using is 2.1.9 and I think the most current version is 2.1.11. I also think that 2.1.9 should be compatible with mobile devises. The Neighborhood Theme version installed is 3.9.1.

    Hope more complete information is helpful.

    Tx,
    Marcy

    June 17, 2014 at 2:52 pm in reply to: Product Images on Mobile Devices #83155
    Marcy Korb
    Member
    Post count: 11

    HI Kyle,

    I can see that the version is 3.9. Is that the latest version? Website is http://www.allaboutmassageandwellness.com

    Thanks,
    Marcy

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