[KMAmexico]

Hey David! So I tried the code but…still the slide is a mess in phones. Look here are some screenshots: the video doesn’t charge, the images are supper cutted off in the sides, the center of the image is the only thing that shows. Messy, any advice on this?

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[KMAmexico]

Hello David this is the info you require:

Nombre de usuario de FTP: kmamexic
Servidor FTP: http://ftp.kmamexico.com
Puerto FTPS explícito de FTP &: 21
Puerto SFTP: 27329

thank you, and be careful…

[KMAmexico]

Ok, haha here it goes again! I really hope it help to solve this!

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[KMAmexico]

It is showing just fine now! The only left issue is that it only shows in home page, but no in the rest of the pages, and the configuration is set to show globally. What could have happen?

[KMAmexico]

And I suppose there’s nothing I can’t do to change that? Because the problem is not even the text in image, is all the image, it cuts the product when displayed in cellphones. But this is only in the image slides, because the video slides, it adjusts the width to the device and it looks very good.

Is there something to do? whats your opinion?

[KMAmexico]

Sorry David, is just that I don’t understand what are the FTP details…could you tell me how do I get to them, and what would info do you need?

Thank you very much!

[KMAmexico]

Hello! here’s the full screen shot, I hope that it is what you need. The shop over buttons are still there even tough the code inserted in Custom css.

What can we do?

Thank you very much!

[KMAmexico]

I deleted the cache until the beginning of times, and it still shows 🙁

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[KMAmexico]

David! I did’t understand what you where asking, but now I do, I updated the theme… and it all was solved!! thank you very much…haha but still the same problem with the products of this page: http://www.kmamexico.com/producto/mochila-garrison/

Thank you very much for your help, and patience. 🙂

[KMAmexico]

But they are updated! the error started after I made the update of WP and Framework…there’s no other update available! what do you propose? or what I’m I missing? I don’t know id the framework plugin was correctly updated. But I don’t see the options of updating, because I already did. What else should I do? Thanks for responding so quick David!

[KMAmexico]

Really?? This is so estrange!! ok…I made the updates. Then I checked out the page and the shop pages where blank: http://www.kmamexico.com/categoria-producto/equipate/ , http://www.kmamexico.com/categoria-producto/mochilas/ , http://www.kmamexico.com/categoria-producto/vistete/ . No product is shown.

In the home page the Instagram grid went blank too. I cleaned the cache in my browser. And I opened the page in other explorer: Safari. (I use Chrome). And in both look the same way.

That’s all I did. I’ll add a scree shots. What do you think??

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[KMAmexico]

I tried on different browser and it’s all the same. Could you log in into my admin panel and see my plugins and everything I’ve got to see what’s causing the trouble? Please I really need to fix this today, right away!

[KMAmexico]

Clean the cache of browser? done, nothing changed! or where else should I errase cache?

[KMAmexico]

D: D: help please!!!

[KMAmexico]

The functions in the header icons of cart and shop, are not working anymore too, it doesn’t take out products from the box.

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