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    Posted in: We hit Power Elite.
  • March 27, 2014 at 5:46 pm in reply to: Two Problems while using Dante Theme #61820
    idealbrandon
    Member
    Post count: 6

    Mohammad and Ed —

    Thank you for this. That was extremely helpful. I do have one followup question … I use the popular W3-Total Cache plugin to handle caching and minification. Does this mean that this plugin feature is simply incompatible with SwiftIdea themes?

    March 24, 2014 at 4:26 pm in reply to: Two Problems while using Dante Theme #60387
    idealbrandon
    Member
    Post count: 6

    This is not the problem. For one, there IS no “X” icon when the menu does manage to open, but for the most part, the Menu never even opens in mobile.

    This issue has now been open for six days, and every response from Staff has been unhelpful at best. For example:

    Melanie: Can you check back if the menu is still assigned? Maybe it got cleared out.

    Even though I already said in the original post: I have the menu assigned to “Mobile Menu” and it WAS working fine, but somehow it broke.

    Mohammed: Please upgrade to latest dante 2.5 out last night and let me know your feedback .

    There is nothing in the changelog to suggest that upgrading would fix my issue.

    Kyle: You’re issue is because you are opening and closing the mobile menu with the bar icon, to close the menu you need to use the cross inside the menu. (see screenshot)

    Completely disregards the MANY times that I have said the menu simply does not open on mobile.

    WHO can I speak to in order to get this problem solved? If not, I will report this to envato and demand a refund. This support ticket was opened six days ago with my site being effectively unusable on tablet and mobile the entire time. In that time, 40% of traffic visiting my site has been from iOS or Android.

    I have made no modifications to the core dante files. This issue needs to be corrected or a refund needs to be issued. Plain and simple.

    March 21, 2014 at 5:27 pm in reply to: Two Problems while using Dante Theme #59778
    idealbrandon
    Member
    Post count: 6

    To add some details, When I go to the home page (www.mindframeeducation.com), the menu will work to open and close the menu one single time. After I close the menu, it will not reopen. This is the case for several pages on the site. For the most part, it will only work one single time and then it breaks.

    March 21, 2014 at 3:32 pm in reply to: Two Problems while using Dante Theme #59733
    idealbrandon
    Member
    Post count: 6

    Hi, I have upgraded and am still having trouble.

    March 20, 2014 at 7:57 pm in reply to: Two Problems while using Dante Theme #59552
    idealbrandon
    Member
    Post count: 6

    I’ve confirmed that there is still a menu assigned to “mobile navigation” and this problem still exists.

    Its weird, though. It works very sporadically. Like, I might be able to open and close the menu once, but then it doesn’t work again.

    Any ideas?

    March 18, 2014 at 8:05 pm in reply to: Two Problems while using Dante Theme #58801
    idealbrandon
    Member
    Post count: 6

    I Realized After posting that my title says “Two problems …”

    I fixed my second problem before posting but forgot to edit the title.

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