[flewid]

Yup, same thing still happening with it on, or off.

Have you tried on our site (http://www.vapes.com) ?

We are running the latest version of the theme, with, the css applied that you guys provided to fix the woo short code.

If we disable all plugins, except woo and your theme, it still occurs :/

Again though, we are using our own thumbnail size instead of the ‘hard set’ sizes your theme desires.

[flewid]

Yup,

http://www.vapes.com/

or

http://www.vapes.com/shop/

or

http://www.vapes.com/catalog/dry-vapes/

[flewid]

This is with the default home page layout (products display, 4).

[flewid]

Hey Ed,

Nope, that didn’t seem to fix the image doubling up problem :/

I’ve taken some screenshots to show you. Basically, at full screen everything is fine, but as soon as you make the browser window smaller (tablet or phone size, or older resolution) the images double up like in the screenshots.

[flewid]

Okay thanks. Any word on the doubleing up of images and or using an alternative thumbnail size?

[flewid]

Okay, fine about IE7. Users are saying when they are on the final product page, and trying to add to cart, that it just sits there and doesn’t actually load anything. Would it be possible to throw up a ‘hey, you’re on ie7, you should use chrome or firefox or ie9’ message somehow?

Also, cool about the doubling up images and image sizes, have you found a solution for that yet?

Refund – okay.

[flewid]

Hey Ed,

That particular issue is mostly solved with the css over-ride from above.

However, with IE 7/8 there seems to be an issue (can’t add to cart), and any browser when you resize the window doubles up the images because there appears to be hard set image sizes on this.

Question, is there a refund period on the theme, we’re contemplating migrating away from woocommerce because of all these types of issues and will no longer have a use for the theme if that’s the case.

Thanks,
Matt

[flewid]

Okay thank you 🙂

Just get them to check the site, and move the window size around and you’ll see what happens at any other resolution other than ‘max’ (the images duplicate up and stack on top of each other because they seem to be hard set sizes).

[flewid]

Hi Guys,

That worked, for that specific page. But, if we set our thumbnail size down to 500×500 (as all our images are) it screws everything up on mobile view, and on internet explorer.

Is there no way within the theme to use different size thumbnails without messing everything up? We really don’t want to have to re-create 100’s of images up to the size your demo theme uses.

What we would like to do, is use our standard size of 500×500, 500×500, 125×125.

Everything ‘sort of works’ if we set it to your image sizes, but then ie and mobile are messed up.

I tried looking through the /includes/ directory (or, anywhere in the source) that you have it hard set at 540×720 but I did not find anything (I grepped the source for 540, 720 and the 120 and 178) but did not find anything.

Please let me know how we can use custom thumbnail sizes, or what overrides we need to enable.

Other than this problem, we really like this theme and would like to continue using it.

Oh, and I *think* it may be related to this, but a bunch of clients are telling us that since we switched to this theme they cannot checkout / add products to cart in IE7/IE8 (IE9 works). And, mobile devices (android in specifically) also don’t work. This is a new complaint we’ve received only since switching themes :/ But, I am wondering if it’s the images overlapping cause of your hard set values somewhere in the theme?

Thanks,
Matt

[flewid]

Thanks Melanie,

That works great!

http://www.vapes.com/where-to-start/

Thanks,
Matt

[flewid]

No I have those to 500×500, should the theme not support using alternative thumbnail sizes? (We already have everything at 500×500, and every other page is working, it’s only using that one specific shortcode that seems to be giving us issues.

[flewid]

Oh, even though we set the theme image sizes to 500×500 and re-ran the thumbnail resizer?