[discountvapepen1]

That looks like it may have solved it!

Thanks for your help!

[discountvapepen1]

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[discountvapepen1]

David… any status update?

[discountvapepen1]

Any luck on this issue?

[discountvapepen1]

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[discountvapepen1]

Is there anything else that you need from us that will help. Do you need a copy of the official WooCommerce WooCommerce Shipment Tracking plugin?

[discountvapepen1]

The issue is the second screenshot you sent over. I’ve attached a screenshot of what we see. I’ve also attached an email as to what we should see

I don’t think any of core WooCommerce templates were overwritten by the previous developer, the my-account.php file has not been. That is still the original at /wp-content/plugins/woocommerce/templates/myaccount/my-account.php. Our theme file structure looks just like the file structure in the base Atelier theme. All templates that were overwritten are in the /wp-content/themes/atelier/woocommerce folder. Those appear to be as-is from the base theme we downloaded from ThemeForest. (I’ve zipped them up and attached them)

The My-Account.php is not among those.

We never had any problems with the My account page until the most recent theme update

Attachments:

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[discountvapepen1]

I cannot disable all of the plugins on our live production site as that is a primary source of our income. However we do have a dev/staging site that I can give you access to where the problem also exists.

The URL is http://dev.discountvapepen.com/. Please use the same login as the live site.

With every plugin turned off except for Swift Framework and WooCommerce active, things work. However as soon as the
WooCommerce Shipment Tracking plugin is activated, the problem returns.

So it appears to be a conflict with the theme or the Swift Framework and the WooCommerce Shipment Tracking plugin.

***We only logged the second/duplicate ticket since this one went several days without a response. Thank you for working on this ticket with us.

[discountvapepen1]

Earlier I replied that we had to change the password. Use this to login:

bbswebmaster

BB$@dM!n4u

[discountvapepen1]

We are running 2.1.6

I do not see any outdated files notice.

[discountvapepen1]

Is anyone looking at our ticket. We logged it a week ago, were asked for a login… which we provided and we have heard nothing but crickets since then….

[discountvapepen1]

We think the issue with both is closely related to ISSUE that we reported earlier.

ISSUE 2: When you are on the My Account page and go to view an old order, the old order does not load. A status message shows at the top of the screen showing the order number and status… and the side navigation loads a second time in the area where the order details should be

Is anyone available to help work on this?

[discountvapepen1]

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[discountvapepen1]

Is anyone able to take a look at this?

[discountvapepen1]

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