I also went into the FTP Manager on my hosting site (GreenGeeks) via cPanel and tried to do it that way, still no luck. I was reading other solutions to similar problems (install only the pinpoint file, not the other one, which I presumed was the MACROwhatever file included in the zip). So I deleted the MACRO file and unzipped only the pinpoint file. Still no luck. Deleted everything off my FTP file and tried it three times.
Sigh. Is there detailed documentation somewhere for a novice?
