[Amy]

FOUND THE PROBLEM! And without the help of HostGator, who wanted to charge me an additional $15 to check further into the situation…

Anyway, as I mentioned before I am technologically stupid, but I remembered reading that plugins can cause problems. And even though I haven’t added any new ones, my NextGEN Facebook has updates almost every week. So I deactivated it and voila, problem solved!

I’m still looking for a new hosting service though, so if anyone has any suggestions…

🙂

[Amy]

I’m quite sure at this point that it is the host. After deactivating and reactivating Jetpack yet again (just now) this is what I saw (see attached).

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[Amy]

I do have jetpack installed, but I’ve tried deactivating the mobile function and also activating it and both the same. And I’ve had Jetpack installed since my website has been live months ago and it only went crazy on the mobile devices a couple of weeks ago. I also tried deactivating Jetpack altogether to see if it helped and no such luck. 🙁

[Amy]

So…I’m a bit frustrated to say the least. I sent my host (hostgator.com) an email regarding the mobile issue I have and they took forever to get back to me – or didn’t rather. So I did live chat yesterday and after 1.5 hours they finally told me it was “not fixable.” I told them exactly what you told me and sent them screen shots. They acted like they had no idea what the heck I was talking about.

Today they sent me an email saying that my site looks fine from their phone. I just checked from my iPhone and it is anything but fine. Do you have any advice for me? This is so frustrating and I really need to get this resolved. Also, do have any recommendations for hosting companies? I’ve been wanting to change for a while now and after this I’m convinced I need to find a new web hosting company.

Thanks,

Amy S.

[Amy]

Thank you so much. I reset Safari on my computer and my site seems to be fine now. As for the responsive issue, I sent an email to my host support and wrote exactly what you said. Hopefully it can get resolved soon.

Thanks again,

Amy

[Amy]

Hi,

Thanks so much for your help. I’ve had a minor issue with my website on my computer ever since the last Dante update and I’m wondering if the two issues (this and the responsive issue) are related. The issue I have with my site when I look at it on my computer is that everything doesn’t show up correctly on the home page (I have it set to home one:landing as my opening page) right away when I go to my site (http://thesexyveggie.com). For example my portfolio showcase doesn’t always load immediately – I have to hit the home button in the top menu bar, which is annoying since people who come to my website for the first time will see the home page with out all of the pictures and some of the other things and assume it’s normal. As for my phone – I only noticed it about a week or two ago – it is completely messed up. It looks like the images I have attached. I don’t know what happened.

I apologize for being so technologically illiterate, but I’m not sure where I would have a dropbox or what it even means. I can give you my admin username and password if that helps 🙁

Thanks again,

Amy S.

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[Amy]

Hi,

My Swift Page Builder reappeared and I haven’t had any problems since. It showed up below the editing options that used to be below it (page heading options, page background options, etc.), but it is back and everything seems to be fine on my site now.

Thanks.

Amy

[Amy]

Much thanks for all your help. So glad I purchased from Swift Ideas. Great support team. Glad my website (and business) has been down for over an entire week. No worries though, when I contacted Envato for a refund they sent me a new file. Thanks.

[Amy]

Not sure if this helps at all, but I have a little more information to add. After I installed the demo content file (after receiving the hosting errors twice) and it finally loaded onto my wordpress, instead of looking like this:

All done. Have fun!
Remember to update the passwords and roles of imported users.

As in the tutorial video, mine looked like this (I am not going to include everything because it is 9 pages that I copied onto a word document with .7 margins – I have it all if it is useful for you though):

Import WordPress
Media “ol-suade-jacket-grey005” already exists.
Media “ol-suade-jacket-grey002” already exists.
Media “ol-suade-jacket-grey004” already exists.
Media “ol-suade-jacket-grey003” already exists.
Media “ol-suade-jacket-grey001” already exists.
Media “sb-brun” already exists.
Media “sunbuddies-type01-tortoise-007” already exists.
Media “sunbuddies-type01-tortoise-006” already exists.
Media “sunbuddies-type01-tortoise-005” already exists.
Media “sunbuddies-type01-tortoise-004” already exists.
Media “sunbuddies-type01-tortoise-003” already exists.
Media “sunbuddies-type01-tortoise-002” already exists.
Media “sunbuddies-type01-tortoise-001” already exists.
Media “mismo-bag-grey007” already exists.
Media “mismo-bag-grey006” already exists.
Media “mismo-bag-grey005” already exists.
Media “mismo-bag-grey004” already exists.
Media “mismo-bag-grey003” already exists.
Media “mismo-bag-grey002” already exists.
Media “mismo-bag-grey001” already exists.

I am wondering if I would be able to manually delete the extra menu items without the page crashing if I can increase the WordPress/PHP Memory Limit as mentioned below the video? Not sure if I can figure it out, but I’ll give that a try.

Thanks,

Amy S.