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  • July 1, 2015 at 9:52 am in reply to: Revolution Slider Safari Image Doubling #190501
    poptop
    Member
    Post count: 57

    Hi Ed, the slider is the latest version: 4.6.93
    and the theme is version 2.82 according to the css file.

    My friend’s computer is only a year old and she is using Safari. Since her computer is only a year old, I find it interesting her computer would freeze and she would need to shut down. As for me, I am seeing the issue on Safari, but it doesn’t cause my computer to freeze.

    June 30, 2015 at 4:25 pm in reply to: Revolution Slider Safari Image Doubling #190298
    poptop
    Member
    Post count: 57

    Thanks Ed, I’ve uploaded the slider export on tinyurl again. Here is the link: http://s000.tinyupload.com/?file_id=40831250784246945485

    I attached a screen shot of the ken burns I’m using for the second and third images.

    Also my friend said when she is on the homepage and viewing the slider the computer freezes and she has to shut down the computer. Do you think this has something to do with her computer not being able to handle the animation?

    Thanks

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    June 27, 2015 at 3:39 pm in reply to: Revolution Slider Safari Image Doubling #189307
    poptop
    Member
    Post count: 57

    Hi Ed, I’ve uploaded the zip file to tinyupload.com as you mentioned. Here is the link: http://s000.tinyupload.com/index.php?file_id=41941314025721826791

    I’ve also added the slider to a page without any other content, but the header, footer and comment area: http://www.worldblazer.com/our-test-page/
    Does this work for you:

    June 24, 2015 at 4:47 pm in reply to: Revolution Slider Safari Image Doubling #188174
    poptop
    Member
    Post count: 57

    Hi Ed, thanks for your reply. I’ve attached the export of the slider below. Is this what you need?

    EDIT: Sorry, the file size exceeded so I could not attach it.

    June 23, 2015 at 11:38 am in reply to: Revolution Slider Safari Image Doubling #187416
    poptop
    Member
    Post count: 57

    Hi there,

    So I contacted the plugin’s developers and it has been almost a month. They concluded that there is a conflict with the theme, so I’m back here again.

    The slider is still not working on Safari – the same image loads on top of the slider image. I have tried defaulting back to the TwentyFifteen theme and the plugin worked fine.

    I realize you may not support 3rd party plugins, but because you’re advertising the plugin with your theme, and because I’ve been able to identify a direct conflict between the theme and the slider plugin (works with TwentyFifteen, doesn’t work with Dante theme), I’d like to ask if you could help with resolving this conflict.

    Thanks

    May 26, 2015 at 4:00 pm in reply to: iPad top advertising bar #178553
    poptop
    Member
    Post count: 57

    Hi Mohammad, yes I’m able to change it. Was curious whether there is a method to turn it off or not.

    Thanks

    May 26, 2015 at 5:42 am in reply to: Revolution Slider Safari Image Doubling #178288
    poptop
    Member
    Post count: 57

    I’ve purchased a license with ThemePunch and will try to resolve this issue through them. Thank you, Kyle

    May 26, 2015 at 5:33 am in reply to: iPad top advertising bar #178286
    poptop
    Member
    Post count: 57

    Thanks, Mohammad. Is there a way to remove this top bar completely? I know you mentioned it appears because of the device/app installed.

    May 25, 2015 at 6:38 pm in reply to: iPad top advertising bar #178207
    poptop
    Member
    Post count: 57

    Hi Mohammad, here is the source code:

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    May 22, 2015 at 4:28 pm in reply to: Revolution Slider Safari Image Doubling #177820
    poptop
    Member
    Post count: 57

    Hi Kyle, this problem did not exist 2 weeks ago, so just curious why it is occurring recently. Does this mean we will have to wait for the developer of that plugin to roll out a new version whenever they are ready or should I contact them directly?

    Thanks

    May 22, 2015 at 4:27 pm in reply to: iPad top advertising bar #177816
    poptop
    Member
    Post count: 57

    Hi Mohammad, is there any way to edit the text that’s appearing (promo bar is turned off, so don’t know where I would edit it).

    Thanks

    May 21, 2015 at 5:44 pm in reply to: iPad top advertising bar #177461
    poptop
    Member
    Post count: 57

    Hi Rui, the top bar doesn’t appear on my friend’s mom’s iPad, so it does seem to be just on one device. Do you know why that would occur?

    Thanks

    May 20, 2015 at 9:57 pm in reply to: iPad top advertising bar #177106
    poptop
    Member
    Post count: 57

    I’ll get back to you soon after asking around.

    May 20, 2015 at 9:57 pm in reply to: iPad top advertising bar #177105
    poptop
    Member
    Post count: 57

    Most of my friends have iPhones and tablets, so I’m not sure who I can ask. Do you think this is a device issue?

    May 20, 2015 at 9:53 pm in reply to: iPad top advertising bar #177103
    poptop
    Member
    Post count: 57

    I know it’s not happening on my tablet, laptop or desktop, just the iPad on safari.

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