[aaronniziol]

I spoke with Godaddy.com, they said because I have a WordPress hosting server there are no error logs. Here’s their quote:

“There isn’t a control panel – the wordpress is designed to work as is. If there is an issue with an error that usually displays in the browser and is very specific, not needing an error log.”

That being said, the very specific error I get is “http error”

Do you guys have any other ideas, I’m trying to start a business here and spent over a month on this issue. I love the template so much but if it does’t allow my customers to upload images through my site it’s completely useless to me.

[aaronniziol]

I have requested the error log, and the line you suggested adding to the wp-config.php file was already in there.

thank you

[aaronniziol]

Where can I find server logs? I use the godaddyy.com wordpress web hosting. I don’t see any server log data on there. Do I need to contact them?

This is making me nervous, I am building a website for my photo retouching services, I’ll need my customers to upload high resolution photos for me to retouch. I love this template and the back end builder but it’s all useless if my this upload error persists.

Beyond frustrated.

[aaronniziol]

The http error is back. I was working last night and couldn’t even upload a file 250k in size. I have to switch themes and upload my media and then switch back to Atelier but the theme switching is producing glitches and my work isn’t saving properly.

[aaronniziol]

I flushed my cache and uploads are working for the most part. I had a couple give me another http error but when I tried them a second time the uploads were successful.

I’ll keep trying throughout the day. I had it working a few weeks ago and then everything went wacky again.

Thank you very much for all your help, I really do appreciate it.

[aaronniziol]

That’s what I’ve been trying to say. It can’t be my hosting provider or my internet speed because when I use a different theme the upload works every time regardless of file size.

I’m on my drive to work. I’ll flush the cache and try again in a bit.

Thank you again for your assistance.

[aaronniziol]

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[aaronniziol]

Looks like my php file uploads failed on my last post. Ironic.

[aaronniziol]

This reply has been marked as private.

[aaronniziol]

I am hesitant to change anything outside of the Atelier theme files because I’ve tried a dozen other themes and the upload works flawlessly every attempt.

I’m only having the upload error in the Atelier theme.

I feel like it should be working since I paid $50 for a professional installation. I’m not a programmer, I’m a graphic designer, but common sense dictates that if every other theme uploads perfectly, the problem must lie within the Atelier theme. I am beyond frustrated with this. I’ve spent a good chunk of money and haven’t really been able to do much in 3 weeks of owning this template.

[aaronniziol]

I will try and implement some of the things from your article when I get home from my day job tonight.

And the plugins didn’t seem to matter, I turned them all off, or just had the swift framework on and it still didn’t upload correctly. And the image upload still works perfectly in any other theme I activate so I don’t need to mess with plugin activation if I switch themes. It is only when Atelier is activate that I receive the http error.

Thanks for your time once again. I hope someone figures out how to fix this soon. It’s very inconvenient.

[aaronniziol]

hey guys,

I’ve done a lot of research, looking at the http error within WordPress instead of just the Atelier theme and I’m finding a lot of people are saying this is a “mac + flash” issue. Which makes sense because the guy at my hosting provider had no issues at all and wasn’t on a mac.

So I’m trying to disable the flash uploader but am so far unsuccessful. Do you know a good way to disable the flash uploader? A line of .php code and where to put it? I’ve tried pasting code in the functions file and several plugins that are supposed to disable the flash and not having any luck.

here’s the code I tried in function.php:
add_filter(‘flash_uploader’, create_function(‘$flash’, ‘return false;’));

Thanks again, I bet you’ll be glad to be rid of me.

[aaronniziol]

Here is my speedtest.net results:
http://www.speedtest.net/my-result/4807718960

I disabled all plugins except the swift framework and I’m able to upload images up to about 1mb. A few under 1mb gave me an error. Most images over 1mb gave me the http error, however, a few images 2-3mb in size uploaded as well. But then when I retried the same images they wouldn’t load again. I even tried the same files with altered names and they wouldn’t upload.

I then went in and activated my plugins one by one and they didn’t seem to have an affect on anything. It almost seems random what is allowed, and what produces an error. The same file produces an error one minute and the next minute it loads. Here are a few screen shots of my my upload attempts.

https://www.dropbox.com/s/zw7n9vxh3eqjs8u/Screen%20Shot%202015-11-05%20at%204.04.06%20PM.png?dl=0
https://www.dropbox.com/s/20n6qr6bpp2c3xz/Screen%20Shot%202015-11-05%20at%204.17.07%20PM.png?dl=0

The file appears as that gray file icon when it fails. At least I can get files up to 1mb to load fairly consistently, but then again I had it working the other day, and then a few hours later I got the error again. I’m going to plug away this weekend and try to get this site built, I’ll just have to work with 1mb images.

I’m going to leave this as “unresolved” and maybe someone else is having the same problem and fixed it will help me out. Thank you again for your time, I really do appreciate it. Have a great weekend.

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[aaronniziol]

I just thought of something, maybe it will trigger an idea with you guys.

I was having trouble getting my woo commerce iPhone app to work. I talked to woo and they had me flip the switch to force secure checkout which was the difference between http and shttp.

Could the upload problem be a security issue since I have an ssl certificate?

Again I’m a graphic designer not a programmer so I don’t really know. I just don’t get why ever other theme would work fine uploading except this one.

[aaronniziol]

I found a minute on my lunch to play. I deactivated all plugins and tried to upload an image and got the http error again. I activated only the plugins that came with the Atelier theme and still got the error.

I was able to upload images under 100k but that doesn’t do me much good when I’m building a photography website and I need the imagery to be gorgeous.

I am still able to upload any file regardless of size if I switch themes, and then when I switch back to Atelier I get the error with the exact same files.

Stumped. I want to cry.