New Landing › How can we help? › Themeforest Theme Support › Neighborhood › zoom displaying products and boxes size doesn't works

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Neighborhood
  • August 31, 2013 at 8:21 am #19242
    saposkat
    Member
    Post count: 9

    I have a problem with the boxes size and showing products:

    1- In the page of product: when I select different color of the product, the image change (thats ok) but the size of the box its not the sam. And then, the zoom shows the featured image, not the needed one (see that in attached images).

    Thanks for your response!
    Fernando

    September 3, 2013 at 3:20 pm #19587
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    September 3, 2013 at 3:36 pm #19601
    saposkat
    Member
    Post count: 9
    This reply has been marked as private.
    September 4, 2013 at 8:17 am #19775
    saposkat
    Member
    Post count: 9
    This reply has been marked as private.
    September 5, 2013 at 8:22 am #20035
    Melanie – SUPPORT
    Member
    Post count: 11032

    Did you use the regenerate thumbnails plugin already?

    September 5, 2013 at 9:03 am #20056
    saposkat
    Member
    Post count: 9

    I installed and runned, but nothing happens 🙁

    September 6, 2013 at 12:14 pm #20264
    Melanie – SUPPORT
    Member
    Post count: 11032

    I’m afraid without seeing your site I’m a little helpless. I will ask another support staff about that!

    September 6, 2013 at 12:40 pm #20273
    saposkat
    Member
    Post count: 9

    Ok, I will waiting any information about that.

    Cheers!
    Fernando

    September 8, 2013 at 7:03 pm #20529
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Is that happen to all the products you have? or only to this product?

    Let me know, what you got.

    Thanks,
    laranz.

    September 9, 2013 at 5:48 am #20620
    saposkat
    Member
    Post count: 9

    Hi Laranz!
    Yes, with all products.

    Thanks,
    Fernando

    September 9, 2013 at 8:06 pm #20774
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    can you try deleting those images and upload a different new image?

    Disable all plugins.

    Try a different installation in the local, with the latest WordPress and the Latest theme, just create a product with that, and update the status.

    All we can is just guess, because I didn’t encounter this issues in my installations, we can guess more if we see the live site. So I wanna ask you is, contact us after you build a test site in the internet.

    Let me know, what you got.

    Thanks,
    laranz.

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    Posted in: Neighborhood
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