'Your shopping bag is empty'

[marirove]

Hello,
I have problem with my bag, with some clients it doesn’t work. When i try to put item in my bag at home it work’s on firefox but not on safari. My clients also it doesn’t work on firefox. What is the problem? i have update recently Neighborood and woocommerce.
Please it’s very urgent because i can’t sell anymore.
Thank’s Marirove

[marirove]

Hello, please i wait for you.
Thank’s

[Kyle – SUPPORT]

Hi

It works fine for me in Safari and Firefox? (see screenshot)

– Kyle

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[marirove]

ok but when you want to pay the next step in safari, the bag become empty.
thank’s for your answer.
Marie

[Kyle – SUPPORT]

Not for me? (see screenshot)

– Kyle

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[marirove]

I don’t understand, at home it doesn’t work!
See my screenshot?

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[Kyle – SUPPORT]

That’s odd, can you test with twentyfourteen enabled?

– Kyle

[marirove]

No, i use only neighborood and i work with te child theme?

[Kyle – SUPPORT]

Yes, but if you test to see if the issue happens on a different theme, then we will know wether it is a theme issue or woocommerce issue

– Kyle

[marirove]

i will try

[Kyle – SUPPORT]

Thanks

[marirove]

It doesn’t work also with Twenty Fourteen!Tnh bag become empty

[Kyle – SUPPORT]

Ok then it is not an issue with our theme, you will need to search google for a solution, or contact WooCommerce Support

– Kyle

[marirove]

Realy, nobody hase the same problem?

[Kyle – SUPPORT]

No I’m afraid not

– Kyle