New Landing › How can we help? › Themeforest Theme Support › Dante › WYSIWYG in text block (and white text)

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    Posted in: Dante
  • May 30, 2014 at 3:02 pm #79125
    Charles
    Member
    Post count: 3

    Hi there,

    I’m experiencing a little problem with Dante.
    When I want to add some text block, the text in is white (I have to select it to see)
    and I have the html in “Visual” tab.

    The WISYWIG simply disapear !

    My config : MAC OS, Chrome (same problem on Safari)

    June 1, 2014 at 1:29 pm #79292
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @Charles,

    This issue arose in WordPress 3.9, and was fixed on the day of that update release. Please make sure you have the latest version of Dante (v2.56), you can update via Appearance > Dashboard.

    Thanks,

    – Ed

    June 1, 2014 at 1:57 pm #79303
    Charles
    Member
    Post count: 3

    Oh, I don’t have latest version indeed.

    But I can’t change, I don’t have any option to update Dante in the appearance Dashboard.
    Not even in the WordPress update center…

    June 1, 2014 at 2:35 pm #79310
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    What version are you using? If you need the zip, send me an email via: http://themeforest.net/user/swiftideas and I’ll send it over.

    – Ed

    June 1, 2014 at 3:42 pm #79332
    Charles
    Member
    Post count: 3

    Apparently 1.2.

    I downloaded the zip, but afraid to break all what I already did.
    Is it completely safe ?

    June 2, 2014 at 1:06 pm #79542
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Dont be afraid. Just update the theme to work all things perfect.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 3, 2014 at 8:22 am #79750
    Ahlersheinel
    Member
    Post count: 22

    Hi,

    I have a similar issue. After Update the text was not white any more, but no Page-Builder.

    The page builder is not loading.
    JavaScript Error is: Uncaught ReferenceError: switchEditors is not defined.

    I tried to remove text, load older revision, but nothing change.
    At this Page the page builder wont load.

    Is there any possibilty to fix it?

    Thanks for support.

    June 3, 2014 at 9:26 am #79759
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    @Ahlersheinel _ Are you using latest version of theme 2.56 ?
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 3, 2014 at 9:28 am #79760
    Ahlersheinel
    Member
    Post count: 22

    Hi Mohammad,

    yes we use Version 2.56.

    With Best Regards
    Rebecca

    June 3, 2014 at 9:47 am #79763
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    @Ahlersheinel -Please try to clear browser cache?
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 3, 2014 at 9:54 am #79766
    Ahlersheinel
    Member
    Post count: 22

    Hi Mohammad,

    I tried to clear Browser Cache and to use diffrent browsers.
    Nothing change. I cleared WP-Super-Cahe, too.

    In frontend everything is fine.
    But only at this page there is no page builder in backend.

    Copy all Text into a new Page, every things works fine.

    Thanks, for help
    Rebecca

    June 3, 2014 at 10:10 am #79770
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I’m glad that you managed to resolve the issue.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 3, 2014 at 10:13 am #79771
    Ahlersheinel
    Member
    Post count: 22

    Hi,
    no I don’t solve the issue.
    To create a new page is not possible.

    I there no way to get the old page to work with page builder?
    Why is there a Java Script error ? 

    
JavaScript Error is: Uncaught ReferenceError: switchEditors is not defined.
    June 3, 2014 at 10:20 am #79774
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    @Ahlersheinel – Please try to disable plugin one by one and check for issue. Any plugin may conflict.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 3, 2014 at 10:49 am #79782
    Ahlersheinel
    Member
    Post count: 22

    Hi,

    okay there is a conflict with https://easydigitaldownloads.com and http://ocaoimh.ie/wp-super-cache
    If both or only one of thees plugins is active the page builder does not work.
    Why does every thing work fine on all other pages, even when i copy all text to a new page?

    Thanks
    With Best Regards
    Rebecca

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