New Landing › How can we help? › Themeforest Theme Support › Neighborhood › WPML issue – Store Image Size

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    Posted in: Neighborhood
  • June 24, 2014 at 2:38 am #84912
    Swift Ideas – Ed
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    Post count: 15264

    You haven’t made the changes I suggested…?

    Please post on that link in future, not directly here.

    – Ed

    June 24, 2014 at 2:40 am #84913
    paololee
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    June 24, 2014 at 8:48 am #84972
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Right… Even though you said “i made change as you suggest me to do.” ?

    Here is the replacement code: http://pastie.org/private/wuudq77qi11gzrrizaqfga

    – Ed

    June 25, 2014 at 1:43 am #85427
    paololee
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    June 25, 2014 at 1:49 am #85429
    paololee
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    June 25, 2014 at 1:49 am #85430
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    That’s odd. Please revert those changes.

    I’ve been searching around for the cause, and found this: http://wpml.org/forums/topic/woocommerce-product-thumbnail-size-not-respected-in-translations/

    Can you try those WPML versions, to see if that resolves it (the issue is definitely their end – in terms of the incorrect image size output).

    – Ed

    June 25, 2014 at 2:15 am #85440
    paololee
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    June 25, 2014 at 2:18 am #85441
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @paololee – I’m sorry that the issue hasn’t been resolved, however it’s not as a result of the theme – the WPML plugin is at fault, and there is only so much we can do to assist.

    Please understand that. We only officially provide theme support, not support for other plugins – however we try our best to go above and beyond to assist as much as we can.

    – Ed

    June 25, 2014 at 2:20 am #85447
    paololee
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    June 25, 2014 at 2:22 am #85448
    paololee
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    June 25, 2014 at 2:23 am #85449
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Here is the proof that it is their issue. Provide them the following link: http://www.store.sottile.tv/en/shop/

    Then provide this screenshot showing that the image size is outputting as 1×1: https://www.dropbox.com/s/vep4xjxyt5a26gu/Screenshot%202014-06-25%2003.22.03.png

    Is that leaving you alone?

    – Ed

    June 25, 2014 at 2:31 am #85453
    paololee
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    June 25, 2014 at 2:39 am #85458
    paololee
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    June 25, 2014 at 2:41 am #85459
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    I will keep an eye.

    You haven’t provided much detail as to the issue to them. You need to say that it’s fine on original language, but on translated version, the image is 1×1 size, which is causing issues as it is incorrectly outputted.

    – Ed

    June 29, 2014 at 4:36 am #86746
    paololee
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