New Landing How can we help? Themeforest Theme Support Neighborhood WooTickets – Qty Increment

Viewing 15 posts - 1 through 15 (of 20 total)
  • #162368
    dvrss
    Member
    Post count: 18

    Hi,

    The quantity increment buttons work throughout the site, until you go in to a wootickets/events calendar page. They are then unresponsive or are the page URL with # at the end. Sending the user to the top of the page when clicked.

    Can this be resolved? If possible I’d like the ↑ ↓ buttons to work throughout the site.

    Thanks,
    Dave.

    #162547
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me specific page url with issue to check in detail to find out any solution.
    Thanks
    Mohammad

    #162598
    dvrss
    Member
    Post count: 18

    Thanks Mohammad,

    Link – http://www.mmasquare.com/event/fight-uk-12

    #162961
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please activate default wordpress theme and check for this issue. Let me know.
    Thanks
    Mohammad

    #162962
    dvrss
    Member
    Post count: 18

    With the default theme active, all increment buttons work perfectly.

    Thanks
    Dave

    #162964
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I need wordpress admin login to inspect and resolve the issue.
    Thanks
    Mohammad

    #162965
    dvrss
    Member
    Post count: 18
    This reply has been marked as private.
    #162972
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate all plugins except WooCommerce and The Events Calendar: WooCommerce Tickets to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
    Thanks
    Mohammad

    #162976
    dvrss
    Member
    Post count: 18

    Hi Mohammad,

    All plugins have been deactivated and the problem still persists.

    Thanks,
    Dave.

    #162980
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check it now.
    Thanks
    Mohammad

    #162981
    dvrss
    Member
    Post count: 18

    Hi Mohammad,

    Activating the ‘Quantity Increment’ Plugin only adds multiple increment buttons, which conflict with the themes own ↑ ↓.

    On this page for events (http://www.mmasquare.com/event/fight-uk-12), both increment buttons function ↑ ↓ and +/-.

    On this page for product (http://www.mmasquare.com/shop/conor-mcgregor-ufc-178-walkout-red) if you select medium, 2 in stock, both increment buttons appear ↑ ↓ and +/-. Also, the ↑ ↓ buttons only increase in odd numbers – 1/3/5/7/9 etc.

    Thanks,
    Dave.

    #162983
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Why do you need Quantity Increment plugin? Deactivate this plugin and check for issue.
    Thanks
    Mohammad

    #162992
    dvrss
    Member
    Post count: 18

    Thanks Mohammad,

    I thought you had activated it, no worries.

    It’s working perfectly on the events page. Strangely, on a normal product page the increment is in odd numbers now?

    Select a large on this product, and you can only select quantity by 1-3-5-7-9..

    http://www.mmasquare.com/shop/conor-mcgregor-ufc-178-walkout-red

    Thanks,
    Dave.

    #162996
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check it now after clear he cache of browser.
    Thanks
    Mohammad

    #162999
    dvrss
    Member
    Post count: 18

    Thanks Mohammad,

    That’ perfect. Much appreciated!

    Have a good weekend.
    Dave.

Viewing 15 posts - 1 through 15 (of 20 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register