Wootickets Issue

[uehealing]

I am again having the issue found at:

WooTickets – Qty Increment

However, since I have Dante I cannot post to that forum to respond to that topic. I still have that same code in my Tracking Code area, but it is no longer working. Example page:

http://www.urbanescapehealing.com/event/the-40-day-prosperity-program/2016-02-20/

When you scroll down to the quantity arrows and click the up or down, it scrolls you up to the top of the page and doesn’t increment the quantity. Please help!

[David Martin – Support]

Please add a WP login for us to take a closer look.

Thanks.

[uehealing]

David,

Where do I (securely) enter that information for you?

[David Martin – Support]

Click “Set as private reply” below the WP editor.

Thanks.

[uehealing]

This reply has been marked as private.

[David Martin – Support]

Hi,

Please update your theme: http://www.urbanescapehealing.com/wp-admin/themes.php

What up/down arrows do you refer to? I do not see them? http://www.urbanescapehealing.com/event/the-40-day-prosperity-program/2016-02-20/

Thanks.

[uehealing]

It must have filled up, so the purchase option is no longer there.

Try this:
http://www.urbanescapehealing.com/event/soul-breathing-workshop-with-terri-peterson/

They are down near the bottom:

——————————————————————————————
Tickets

0
(ARROWS HERE INSTEAD OF NEXT TO THE AMOUNT)

Soul Breathing Workshop with Terri Peterson $30.00 This ticket good as admission for 1 to Soul Breathing Workshop with Terri Peterson. $30 in advance OR $40 at the door.

Add to cart
——————————————————————————————

[uehealing]

I updated Dante and the child theme. No love, it is still an issue. We are losing money right now because people are having serious trouble singing up for events online.

[uehealing]

FYI – Reverting to twenty-fifteen fixes the issue, so I am quite positive that this is a theme-related conflict. Please help, we’re losing sale!! 🙁

I also re-upped my subscription for WooTickets and updated Event Calendar, Event Calendar Pro, and WooTickets to their latest versions with no change.

[uehealing]

I fixed it. Pretty annoying, but where we were putting that code states:

Tracking code
Paste your Google Analytics (or other) tracking code here. This will be added into the footer template of your theme. NOTE: Please include the script tag.

The problem with this is that SwiftIdeas must have changed where they place this code. Instead of being in the FOOTER as shown in the text, it was adding the script to the header. Due to this, the script was being executed before jquery was loaded, causing it to blow an error and not work. Adding the fix script to one of the footer widgets placed it below the load for jquery and fixed the issue.

Any thoughts as to why this is loading into the head instead of the footer now?

Any thoughts on why we have to use that script in the first place?

[Mohammad – SUPPORT]

Hi,
You are right. We should give a message to include script tag.
Thanks
Mohammad