New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Woocommerce update compatibility / Multi item

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    Posted in: Neighborhood
  • November 2, 2015 at 12:14 pm #224949
    Benjamin
    Member
    Post count: 68

    Is the latest Neighbourhood theme compatible with the latest major Woocommerce update? I have backed up the page, but wanted confirmation before hitting update.

    Also my mini shop image icons on the landing page have become cropped. I have attached a screen grab to demonstrate.

    Many thanks
    Benjamin

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    November 2, 2015 at 12:27 pm #224955
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Sure go ahead, the theme is compatible with the latest Woocommerce update.

    -Rui

    November 2, 2015 at 12:53 pm #224966
    Benjamin
    Member
    Post count: 68

    I have done this, but after updating large spaces are now appearing after using the shop product element. This effects the home page as well as every individual product pages. Please look visit http://www.kebelo.com to see what I mean as well as the attached screen grabs.

    This is very urgent so really appreciate your help.

    Thanks
    Benjamin

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    November 2, 2015 at 12:58 pm #224971
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    In that page this is what I’m seeing.
    https://www.dropbox.com/s/63i76vqdapt8b5o/Screenshot%202015-11-02%2011.58.37.png?dl=0

    Can you try to clear the browser cache and try in a different browser?

    -Rui

    November 2, 2015 at 1:22 pm #224981
    Benjamin
    Member
    Post count: 68

    Hi,

    I have done this and also used systems on a different network, but still having the same issue on the home page where I have to major gaps.

    All help appreciated

    Thanks
    Benjamin

    November 2, 2015 at 2:53 pm #225039
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    November 2, 2015 at 3:05 pm #225044
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    November 2, 2015 at 3:21 pm #225051
    Benjamin
    Member
    Post count: 68

    Hi, do I install this as a new theme? What is the installation process for this as to not create other issues with the site.

    Thanks
    Benjamin

    November 2, 2015 at 3:22 pm #225052
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes, but to do that you have to delete the current one since it has the same directory.
    You can also upload this last files over the current ones.

    -Rui

    November 2, 2015 at 3:28 pm #225058
    Benjamin
    Member
    Post count: 68

    You are saying that I have to delete the theme off the website before installing the new one. This means that all the special adjustments to the theme will be lost. Is there not a similar way to ensure that this is not opening up a new can of worms.

    If not, could you please give me a step by step as the update was supposedly not going to be an issue in the first place and has caused this. I want to make sure that it is done correctly.

    Thanks
    Benjamin

    November 2, 2015 at 3:40 pm #225067
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    November 2, 2015 at 3:55 pm #225078
    Benjamin
    Member
    Post count: 68
    This reply has been marked as private.
    November 2, 2015 at 4:17 pm #225082
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It seems to be ok now. In that case won’t need any access.
    Can you confirm?

    -Rui

    November 2, 2015 at 4:21 pm #225083
    Benjamin
    Member
    Post count: 68

    Hi, no I am still having issues.

    Do you want the cpanel access, if so I will need to amend passwords.

    November 2, 2015 at 5:08 pm #225110
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I only need the ftp access(has access to less stuff)
    If you can’t find the ftp access the cpanel will do.

    I saw that your homepage was ok and using the Neighbourhood 3.16 that’s why I tough it was fixed.

    -Rui

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    Posted in: Neighborhood
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