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Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Dante
  • November 6, 2014 at 2:25 am #126054
    altious
    Member
    Post count: 180

    I have followed the steps here
    http://docs.woothemes.com/document/using-the-appropriate-product-image-dimensions/

    But it seems that it didnt work, my product images picture are distorted. Image that have white background now become line pixelated and not white anymore (can be checked with colorzilla).

    Is there a way to fix this?

    November 6, 2014 at 9:05 am #126097
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    For the image sizes you need to set a minimum width of 560px for the product and catalog images, for the thumbnail use 180 x 180

    You’ll then need to regenerate your thumbnails

    – Kyle

    November 23, 2014 at 1:42 pm #130279
    otinik
    Member
    Post count: 24

    Hi

    I have problems with the thumbnails (it are distorted). I use 200 x 200 in the thumbnail because is the real size shown.

    I have attached some screenshots.

    How I can solve this problem?

    Thanks.

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    November 24, 2014 at 8:13 am #130414
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you provide a link and login so I can check? They shouldn’t be distorted at those sizes

    – Kyle

    November 24, 2014 at 10:22 am #130474
    otinik
    Member
    Post count: 24
    This reply has been marked as private.
    November 24, 2014 at 10:23 am #130475
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That doesn’t work for me

    – Kyle

    November 24, 2014 at 10:28 am #130477
    otinik
    Member
    Post count: 24
    This reply has been marked as private.
    November 24, 2014 at 10:29 am #130478
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I know but that login doesn’t work (see screenshot)

    – Kyle

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    November 24, 2014 at 10:39 am #130481
    otinik
    Member
    Post count: 24
    This reply has been marked as private.
    November 24, 2014 at 10:44 am #130484
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Did you regenerate the thumbnails after you changed the image sizes? If not please do so

    – Kyle

    November 24, 2014 at 5:39 pm #130636
    otinik
    Member
    Post count: 24

    Yes, I have regenerate the thumbnails after change the image size. I tried it with different images too.

    I do not know what can I do to view the thumbnails properly…

    November 25, 2014 at 8:25 am #130760
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Seeing as you don’t have the regenerate plugin even installed on your site I’m guessing you didn’t regenerate the thumbnails. The images are still displaying at the old size settings.

    You need to install the regenerate thumbnails plugin and run it

    – Kyle

    November 25, 2014 at 8:53 pm #131093
    otinik
    Member
    Post count: 24

    I could solve the problem. Many thanks Kyle.

    November 26, 2014 at 12:29 am #131139
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Thanks Kyle
    -Rui

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