Woocommerce Order Summary not updating shipping costs

[RobertAn]

Dear Swift Team,

We got a complain by a customer today, that international shipping is not correctly possible.

I checked the following problem:

1. The Customer adds a item to cart, goes to checkout and enters his shipping information.

2. The order summary to the right will not update according to his data entered.
Basically it will always show free shipping even if the customer is living for example in Uk, where 2 Euro shipping is correctly entered in the Woocommerce backend.
If the customer uses Woocommerces option to Update his order based on his shipping address in the cart, he will correctly get the shipping costs added also on checking out.
If he does not use this free option, he will get free shipping due to the checkout page summary not updating.

I entered the credentials and page above. In the Site page url you will also find a free product for test orders.

I already checked if this might be caused by our caching plugin, but both sites (checkout and cart) are added to the exeption list and even after deactivating the plugin and reloading, the error will still occur

Glad if you can help us out fast as this is costing quite a bit of money.

Thank you
-Robert

[Kyle – SUPPORT]

Hi

Doesn’t seem like this would be a theme issue, please can you test with twenty fourteen and let me know if you get the same issue

– Kyle

[Rui Guerreiro – SUPPORT]

Just to add this additional info.

The shipping cost where calculated in the example below

https://www.dropbox.com/s/d8wctih5f1m5jvf/Woocommerce-order-1.png?dl=0
https://www.dropbox.com/s/mie00lnxx2kb0fh/Woocommerce-order-2.png?dl=0

-Rui

[RobertAn]

Hi

I can not simply change the theme, the site is live already and used.
@Rui Did you enter UK as country of shipment in the cart? Then it will work perfectly.
But if you dont and just tip in an UK adress in the Checkout, it wont.
Any suggestions that might help?

Thank you
-Robert

[Swift Ideas – Ed]

Ok, so when you change a field value in the checkout, it is supposed to update the right section via AJAX – indicated by the spinner as you can see on our demos. However on your site it seems as though there is a conflict with either an edit you’ve made, or a plugin – https://www.dropbox.com/s/vmpflk8qy3aolms/Screenshot%202014-09-30%2005.44.19.png?dl=0

That very much could be the reason it’s not updating on the checkout. Definitely not an issue with the theme. Can you check that?

– Ed