New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Woocommerce no longer connecting- products and no hero images on shop page

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Neighborhood
  • October 28, 2014 at 4:41 am #123562
    cassieegan
    Member
    Post count: 17

    Hello

    Woocommerce does not seem to be connecting- the products in the shop page and also their individual product page usually have an ‘add to cart’ and the quantities of how many, as well as a wish list button- none of this is visible at the moment and you cannot add anything into the cart.

    As well as this—–

    When in the shop page, usually the items will all show up with the 1st picture(a product shot) but at the moment they are coming up as the second chosen image- why is this?’

    please help! I will give all login details gladly!
    Cassie

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    October 28, 2014 at 4:58 am #123567
    cassieegan
    Member
    Post count: 17

    Also – forgot to mention – I made some changes this morning – could that be the cause?
    I went into pages>shop>edit> in the description bit i added a |$10 flat rate shipping| so it would show up above the products in the shop page
    ALSO
    I added in SEO details

    I then got an email from someone who couldnt add anything to cart/ make a purchase – which alerted me to the failure happening!!!
    I reverted to a page version from June so i got rid of all of the changes i made.

    October 28, 2014 at 8:46 am #123604
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see that woocommerce pages are missing. Please go to Admin -> Woocommerce -> Status -> Install pages.
    Thanks
    Mohammad

    October 28, 2014 at 10:56 am #123652
    cassieegan
    Member
    Post count: 17
    This reply has been marked as private.
    October 28, 2014 at 11:07 am #123659
    cassieegan
    Member
    Post count: 17

    previously- this has come up on each page- could it be this?

    “Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could be the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”

    I am really not sure what to do with it- could you please help? I am still a beginner and I have no idea!
    Thankyou!

    October 28, 2014 at 12:55 pm #123691
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The user credentials provided aren’t working. Can you check?

    -Rui

    October 28, 2014 at 1:10 pm #123697
    cassieegan
    Member
    Post count: 17
    This reply has been marked as private.
    October 28, 2014 at 3:12 pm #123736
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you check again?
    The catalog mode was on.

    -Rui

    October 28, 2014 at 6:48 pm #123813
    cassieegan
    Member
    Post count: 17
    This reply has been marked as private.
    October 29, 2014 at 7:22 am #123957
    cassieegan
    Member
    Post count: 17

    Hi there- any update? thanks!

    October 29, 2014 at 11:30 am #124083
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    When I replied was to meant to say that is already appearing the price and add to cart button. If you are not seeing it please clear your browser cache.

    -Rui

    October 29, 2014 at 9:38 pm #124273
    cassieegan
    Member
    Post count: 17

    I have tried to clear the cache in the WP super cache- it wasn’t activated so I had no cache to clear.. also i have been emailing with woo commerce and they suggested I switch themes to the twenty twelve theme and deactivate all plugins bar woo commerce

    Now the functionality of woo commerce is working – where as it was not working at all with the neighbourhood theme.

    I have switched back into the neighbourhood theme and the only plugin activated is woo commerce and there is now NO woo commerce add to cart or option to buy- what is the issue in this case?

    Thanks!

    October 29, 2014 at 10:03 pm #124276
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Probably it was the cache of your browser.

    You had the Neighborhood catalog option set to on. On that situation the prices are not showed and the store work just an Catalog.

    When I replied the prices were showing with Neighborhood, at the moment you have another theme activated.

    Let us know if you need further help.

    -Rui

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