New Landing › How can we help? › Themeforest Theme Support › Dante › woocommerce filter not disappearing

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posted in: Dante
  • November 4, 2014 at 9:24 am #125354
    toni100
    Member
    Post count: 148

    hi,

    when you click on http://www.meinstubaital.at/unterkuenfte/ and select 5 Sterne Hotel then you come to this page – http://www.meinstubaital.at/unterkuenfte/?filter_kategorie=27 – so far so good – but then the user can not deselect the section – there seems to be a bug…

    thank you…

    November 4, 2014 at 10:24 am #125379
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    It’s working perfectly fine for me on my demo, please can you deactivate all of your other plugins apart from WooCommerce and let me know if that fixes the issue

    – Kyle

    December 11, 2014 at 2:29 pm #135123
    toni100
    Member
    Post count: 148

    i have deactivated all plugins especially bw minify, i deleted all cached files and recreated the woocommerece widgets on the left side.. it is still not working 🙁

    any ideas?

    December 11, 2014 at 5:07 pm #135184
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check. Please use always woocommerce to all woocommerce shop pages and insert all woocommerce widget to this woocommerce sidebar.

    Thanks
    Mohammad

    December 12, 2014 at 9:59 am #135317
    toni100
    Member
    Post count: 148

    hi mohammad

    thank you for your response – when i select a filter now i can see the selection and i can see the active filter at the bottom of the sidebar…

    when i deselect the filter under active filter then it works but when i deselect it under “Kategorie” or “Orte” then it doesnt work?!?!

    thank you

    December 12, 2014 at 11:07 am #135338
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact at woocommerce support once about this issue. https://support.woothemes.com/
    Thanks
    Mohammad

    December 12, 2014 at 11:46 am #135357
    toni100
    Member
    Post count: 148

    ok thank you

    December 12, 2014 at 11:50 am #135359
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Thanks Mohammad

    – Kyle

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