New Landing › How can we help? › Themeforest Theme Support › Dante › Woocommerce columns and sidebar not working after update

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    Posted in: Dante
  • August 2, 2016 at 11:50 pm #285554
    suna45
    Member
    Post count: 10

    Hi,

    i have recently installed the theme update and latest version of woocommerce and now my columns for the shop page are not working anymore and the sidebar is down the bottom and its showing the wrong sidebar.
    https://www.soundsoflife.com.au/affordable-hearing-aids/

    Any help would be much appreciated.

    Kind regards
    Sonja

    August 3, 2016 at 7:06 am #285584
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    The issue is coming from one of your plugins, please deactivate all of your plugins apart from woocommerce to check

    – Kyle

    August 3, 2016 at 9:45 am #285612
    suna45
    Member
    Post count: 10

    Hi, i have done that and worked out which plugin caused the columns to be out of whack. But the sidebar is still down the bottom and its the wrong sidebar too.

    August 3, 2016 at 10:03 am #285617
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I can’t work out how you’ve added products to that page?

    – Kyle

    August 3, 2016 at 10:11 am #285621
    suna45
    Member
    Post count: 10

    sorry, i just tried to change some things. I have set up a new shop page and assigned the sidebar that i want and its all working. but as soon as i set the page as the shop page in woo commerce options it puts the wrong sidebar down the bottom.
    https://www.soundsoflife.com.au/shop-online/

    this is the link to the new shop page.

    August 3, 2016 at 10:17 am #285625
    suna45
    Member
    Post count: 10

    this is the link to the exact same page but not set as shop page. this is the side bar i want on the shop page.

    August 3, 2016 at 10:19 am #285626
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The shop sidebar is set in Theme Options > WooCommerce Options

    – Kyle

    August 3, 2016 at 10:24 am #285627
    suna45
    Member
    Post count: 10

    https://www.soundsoflife.com.au/comparison-tool-2/

    August 3, 2016 at 10:25 am #285628
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    ??

    August 3, 2016 at 10:28 am #285630
    suna45
    Member
    Post count: 10

    i did set it in the woo commerce options. but it doesn’t show the right sidebar and it is on the bottom of the page.
    i do have a backup from yesterday. i might try to restore that one.

    August 3, 2016 at 10:30 am #285631
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It is on the right: http://d.pr/i/15q0W/5CAYsC6T

    – Kyle

    August 3, 2016 at 10:32 am #285632
    suna45
    Member
    Post count: 10

    yes, and that is how i want it to be, but as soon as i set this page to be the shop page in the woo commerce settings the sidebar changes to a different one and moves down the bottom.
    like in this one (the other one is a clone of this one):
    https://www.soundsoflife.com.au/shop-online/

    August 3, 2016 at 10:35 am #285633
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you deactivate your plugins and let me know when you have done so

    – Kyle

    August 3, 2016 at 10:36 am #285634
    suna45
    Member
    Post count: 10

    woo commerce plug in as well?

    August 3, 2016 at 10:37 am #285635
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No not WooCommerce

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    Posted in: Dante
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