New Landing How can we help? Atelier Woocommerce checkout with subscriptions and discounts

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  • Posted in: Atelier
  • #243261
    tystra
    Member
    Post count: 8

    Hi there, I have an issue during the invoice process and checking out with Woocommerce and I think it has to do with some of the theme files. If I create an order in the back-end (add a product line, and add a fee line with a negative amount for a discount), and then send the invoice via the email function, the pay link in the email goes to a checkout page with only the product info, price, and payment options (no customer info), and all looks ok and works.
    Example URL: https://www.konnected.asia/checkout/order-pay/15672/?pay_for_order=true&key=order_56a5d6a078551

    Now, if I do the same and create a subscription (with one line for product and one line for the discount), and send the invoice, the link gets re-directed to my standard checkout page (user info fields on the left and checkout info on the right) and the discount does not show up, so the price is wrong. However the correct price still shows (with discount) in the back-end, and also the user admin on front-end under pending orders. I’m wondering why the discount won’t show up in the check out for the subscriptions and why it gets re-directed to a different page as well?
    Example URL: https://www.konnected.asia/checkout/order-pay/15671?pay_for_order=true&key=wc_order_56a5d2ae32e31&subscription_renewal=true
    Then re-directed to: https://www.konnected.asia/checkout/

    Any help with this would be much appreciated. Thanks.

    #243420
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you check this with the default theme enabled? Doesn’t sound like this is something theme related

    – Kyle

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