New Landing › How can we help? › Themeforest Theme Support › Dante › WooCommerce | Blank Checkout

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    Posted in: Dante
  • October 2, 2014 at 12:55 am #116522
    vitigirl
    Member
    Post count: 22

    Hi there,

    Having a problem our Checkout Page…

    A smooth process (product & cart pages) until customer selects payment method (3 types available) – customer is redirected to blank checkout page, which should have details regarding their order.

    Did the following:

    – Deactivated all plugins = No change
    – Swapped the theme to Twenty Twelve, worked perfectly. I suppose this suggests a theme/Dante issue?

    Any help/ideas would be much appreciated! Thanks in advance 🙂

    October 2, 2014 at 1:00 am #116523
    vitigirl
    Member
    Post count: 22

    Screengrabs attached – Twenty Twelve vs. Dante

    Running Dante 2.66, WooCommerce 2.1.11.

    Thanks again!

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    October 2, 2014 at 10:22 am #116662
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us your website url?

    -Rui

    October 2, 2014 at 1:29 pm #116736
    vitigirl
    Member
    Post count: 22

    Big thanks for the quick response – we are trying to launch asap!

    My website currently has a ‘coming soon’ page in place – can I set you up as a temporary user?

    Where shall I send login details? Mark response as private?

    October 2, 2014 at 1:42 pm #116744
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes, set the post as private reply. Send the user and pass.
    -Rui

    October 2, 2014 at 2:03 pm #116754
    vitigirl
    Member
    Post count: 22
    This reply has been marked as private.
    October 2, 2014 at 2:30 pm #116768
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You have an older version of Woocommerce, you should make the update.
    -Rui

    October 2, 2014 at 2:45 pm #116776
    vitigirl
    Member
    Post count: 22

    A little hesitate given this is a major WooCommerce upgrade and we’re about to launch.

    Forgive my addled mind…but this doesn’t explain why the Checkout Page works cohesively with Twenty Twelve? Is this because the latest version of Dante 2.66 is geared for Woo Commerce 2.2.4?

    I’d appreciate your confirming – I hope you understand I’m just trying to mitigate risk at this late stage!

    October 2, 2014 at 2:56 pm #116780
    vitigirl
    Member
    Post count: 22

    Oh! It also require new WooCommerce also requires WordPress 4.0…which I’m also hesitate to install until I can be sure all plugins are going to play nicely…

    October 2, 2014 at 3:08 pm #116790
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    October 2, 2014 at 3:20 pm #116795
    vitigirl
    Member
    Post count: 22

    Ahhh, ok, thanks Rui. Just on the phone to ISP, backing everything up before the big move!

    The link would be great…although (heads up, novice question on-route!)…if Dante 2.66 is compatible with WooCommerce 2.2.4, why do I revert to a prior version?

    Apologies, I’m on a learning curve!

    October 2, 2014 at 3:22 pm #116799
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Let’s move forward, with a backup it’s a different story.
    Let us know the result.

    -Rui

    October 2, 2014 at 4:20 pm #116806
    vitigirl
    Member
    Post count: 22

    Great, thanks Rui – have a happy day! 🙂

    October 2, 2014 at 6:39 pm #116839
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks. Have a nice day also.
    -Rui

    October 3, 2014 at 4:35 am #116925
    vitigirl
    Member
    Post count: 22

    Boom!

    Upgraded to WordPress 4.0, upgraded WooCommerce to the latest n’greatest and…drumroll please…everything is working a beautiful charm.

    I’m a happy camper. Tra-la-laaaa. Big thanks Rui!

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